User Support Forum

Thanks, Ron

After six years of no problems on MR dowloads, we are unable to download new releases. Presently at 11.1. Looking to download 11.5. About that same time, we switched to a brand new computer with Windows 7. Error message states, "..problem contacting to the server." We have no apparent problem with o...

Tom: Thanks for your response. The point we missed was the inclusion of the check number in the Reference. Your answer would have resolved the question had it it not brought up another question. In this case the billing was paid by credit card, the 'vendor' then showing as the card company rather th...

We bought a product from a vendor two years ago. By a very circuitous route over a half hour we finally found the month purchased, the date of the order, the check number desscription and the amount of the check. We find NO way with all this data to determine the vendor/address etc. A visual check o...

We will have a new treasurer and his computer and another input person and her computer starting in a week. We wish both to have a workable copy of 10.4 on their computers, in addition to the present primary computer. (There will be no links between any of these units.) Must 10.0 be installed on the...

Several recent postings refer to Version 10. Am I missing something? We have never heard of any previous reference to this update.

We have had past successes in forming a letter within the 'send email to group ' concept. However, we now have attempted to use 'cut and paste' to to take our formatted letter, done in IE (with color, italics, font choice and all) and paste to the entry screen. The screen will not seem to accept the...

We now note that our Family Mailing lists on 8160 labels (30persht), while starting at the top in a normal position on the label, are being pushed upward to the point that the print is off the label at the bottom. No changes of a custom nature have been made. Our wrap-a-around was to cut the top 3/8...

On the topic review of Feb 3, 06, 10:59 am you advise that under latest Main. Release (ours is presently 11/11/05)"We included the ability to turn that off".Although we confirmed, the two lines of italics are still on our I&E reports but would like to know how to turn that off.
Thanks.

Don't know how I missed the m/r, but that resolved the non-budgeted issue. On the other matching budget issue, if you are off by as little as .01, the percentage kicks in. Our resolve is to modify any one of the budget lines for the month to have I & E totals balance and the % is resolved. Seems thi...

We do not use the non-budgeted concept, as we allocate all I & E to specific group accounts. How can we eliminate the repetative italizied line Non-Budgeted in every Group on the I&E Statement? ALSO: On the I&E statement our year to date budget for Income and Expenses are the same (A balanced budget...

A recent full physical inventory of fixtures and furnishings created a valuation of $15,000 greater than the present listing. We wish to change this value of the given asset, but have no corresponding Cr/Db to counter. How can this be done? V9

Since no one has answered this concern, guess I'll have to answer it myself! The trial balance is inclusive of ALL Funds, not just the one that you happened to be looking at. Therefore the out of balance at the end of a TB report may be from a previous month and not appear in the entries of the curr...