User Support Forum

I have had multiple problems with a computer crash, corrupted file and upgrading to V11. I finally have the corrupted file fixed and have V11 on both church computer and my computer where I do the treasurer's work. I had noticed either prior to my computer crashing that the last offering of February...

Yes, the file is corrupt at the church. I was assuming the file was corrupt on my system due to the crashing of my computer but it looks like something happened at the church. I haven't restored to the church in several weeks and in trying to restore from the church is when I first experienced the p...

Well that worked like a dream until it was reindexing the files after an error free backup was restored. It was almost done indexing when I got the message once again that the pcuinfo.fpt file is invalid or missing. I am stumped as to what is going on. Everything was working fine w/PC until my compu...

Thanks Neil. I am away from home today but will definitely go through your instructions tomorrow. Thank you so much for the help.

My problem is with the pcuinfo.fpt file. The errors I am getting says that file is missing or is invalid. I do have the church computer that I backup and restore to and from with my computer. This morning I went to the church (still on V10 until my home computer is up and going well) and wrote a cou...

I wish I had seen this response before I made a fatal mistake. I DID have the rounding box checked - the instructions in the knowledgebase said to I believe. I couldn't find anywhere in any of the groups where my employee deductions for SS/MC were located. I did however find a button that said to re...

I just converted from V10 to V11. I went through the payroll conversion and it looks like I somehow missed something and I can't figure out how to fix it. I am having to re-enter some checks I had already written due to my computer crashing and the data not being up to date. I am redoing the payroll...

I have five temporary restrictions: Mission and Ministry Christmas Candy Bridges to the Future Choir Robes Community Scholarship Fund I have set them all up in the same way. I have had to pull the instructions each time because I can't remember what accounts I need to set up so I pull out the instru...

I have a few temporarily restricted accounts and every time I have set them up, I have gone back to the manual and followed the instructions for setting these accounts up. However, something isn't right. When I click on the Release Restricted Funds button, only the first two accounts show up. I can'...

Yes. She records the membership and contributions on the church computer. I do the accounting on my computer. So I backup my computer and instruct her when to restore. Then she backs up the database after processing each Sunday's offering and continues to back up until I take the CD home and restore...

Actually, I have had this happen to me three times. I am currently sitting with checks from last March and April that had previously been reconciled. They started showing up on my unreconciled lists about 4 months ago. It happened a year or so ago as well and when I posted the question asking why th...

We are in a small town and our deposits are put in the night drop. THe bank mails us back a copy of the deposit slip. That is when we post. It does happen that the counters and the financial secretary who enters the contributions into PC+ will miss something. So I have her wait until the bank has ve...

Marge, You aren't alone. I have been reconciling without a problem. When I tried to reconcile July I am suddenly $45.78 off. My deposits and checks match, my ending balance has been entered correctly but now I have an amount I can't find. I am going to restore an old back up and re-enter everything ...