User Support Forum

Thanks! I discovered that when I created and posted the check, I typo'd the account fund number and the check ended up in the wrong PowerChurch bank account but was printed (and cashed) on the correct bank account check stock. I voided the check in PowerChurch and re-entered it correctly to get ever...

I have a check that was entered in the Accounts Payable Maintain Open Invoices screen, posted, and then posted in Fund Accounting but does not show up in the bank reconciliation screen. The Vendor Activity Summary report shows the check correctly. Where does the bank reconciliation program pick up t...

Zorak wrote:The password for the PDF is the Social Security Number with no hyphens (123456789).

Thanks!! I had done all the setup before e-mailing, just needed to know how the password was being assigned.
I will pass this info on the to recipients.
- Thanks again
- Larry F.

Hi... got the emailing of payroll stubs to work with gmail after I verified with gmail that sending an email from Ashville was OK, but the recipients report that their PDF is password protected... is there a setting to NOT password protect the payroll stub or define what the password should be? Usin...

Hi... I tried to electronically file my 2016 Q4 941 Federal witholding form but the Electronic filing web site has a message saying that it will be unavailable from Dec 16, 2016 to Jan 17, 2017 which is past the deadline for filing the Q4 941 reports. Do I have to go the paper route? - Larry F. Lar...

Hi... I tried to electronically file my 2016 Q4 941 Federal witholding form but the Electronic filing web site has a message saying that it will be unavailable from Dec 16, 2016 to Jan 17, 2017 which is past the deadline for filing the Q4 941 reports. Do I have to go the paper route?
- Larry F.

I contacted our bank and they do accept NACHA files, but offered an alternative to use their secure on-line ACH template process since we are a small church and have less than 10 ACH transactions per month. The template holds all the banking info and only requires manual dollar input for each person...

This is a recent change from Vanco and we only found out about it after the fact. We are working to make an update in the program to allow it to create ACH files directly, which should allow you to send transactions directly to your bank or any other payment processing service. It's still in proces...

I have just received a notice from Vanco that they are terminating our Church's direct deposit contract effective 12/31/2016. It appears that Vanco is terminating their direct deposit service all together as they are stating that Direct Deposit is not their core business. They have also as of 09/01/...

Thanks!
Happy to report my Open Items Report now functions & prints correctly
- Larry F.

Just a quick question... do Sub-Accounts maintain their detail when the main account is closed for the year? In other words, can I run a Sub-Account detail report on last year's data or are the Sub-Account details rolled up into the Main Account when the last month of the year is closed? I would lik...

Hi... I am just doing my weekly bill payment run and noticed a problem with the new Open Items Payable report. Adding the Manual Checks and Unpaid Invoices breakout was a nice touch, but the sub sorts are not working when the due date is the same for multiple vendors. In each of the groupings, the r...

Hi... We have PowerChurch OnLine (latest version) and I'm running the Cash Management Report and only the Assets now are listed. :( I'm used to seeing the Liability Accounts balances also listed in this report. Is this a change? I have run the Cash Management Report in the past and always had the Li...

Yes, PowerChurch OnLine. So the printer drivers are very limited and Universal Printer Driver is the only real option for the PDF application that creates the files for PC OnLine. It would be really fantastic if PC could format the "Booklet" option in the correct page order so that the PDF file that...

We have added photos of all of our members and are looking to print a membership booklet. The new Church Directory report seems to work well for this except it is not a booklet formatted report. The report is really a 2 column per page report which does not paginate for use as a booklet. Unfortunate...