User Support Forum

OK, three members have been accidentally deleted, rather than rendered inactive. So, is there a quickie way to recover from such a deletion, or do we have to try and manually figure out which of the envelope 99999 records belongs to which user and re-renter them all?

(Sorry, too many transactions were entered before the error was discovered -- I *said* they were inactive, right? -- to make dropping back to a backup viable. We could create a new PCPlus setup with the old backup if there's a way to transfer the data from old to new, but replacing the current with the old is strictly out.)

Arlen wrote:OK, three members have been accidentally deleted, rather than rendered inactive. So, is there a quickie way to recover from such a deletion, or do we have to try and manually figure out which of the envelope 99999 records belongs to which user and re-renter them all?

(Sorry, too many transactions were entered before the error was discovered -- I *said* they were inactive, right? -- to make dropping back to a backup viable. We could create a new PCPlus setup with the old backup if there's a way to transfer the data from old to new, but replacing the current with the old is strictly out.)

Unfortunately, there is really no easy way to recover from a delete. You will have to figure when they were done, the good news is that this data should be in the contributions log if you have version 9. It will list who and what envelope was deleted. However, it will not list the amounts moved. You would have to access the 99999 records to do so.

However, if these three are inactive, if they did not contribute for more than 3 years (I believe its that anyway), you may not have to restore anything.