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941 report – required files were missing
Posted: Fri Nov 12, 2010 10:26 pm
by John Staudt
I tried testing out the new option that was advertised for version 11.1 for printing out the 941 report by repeating it for third-quarter. When I reached the "Finish" panel and pressed the button to "Print 941 Report", I receive the message "Required files are missing. Please contact technical support."
I presume this means it can't locate the template file.
Re: 941 report – required files were missing
Posted: Sat Nov 13, 2010 8:30 am
by Zero
That's exactly what that message means.
The 941 and Schedule B templates need to be in a specific place and apparently they aren't after the release.
We'll verify that they were installed correctly for the PowerChurch Online release. (They were during testing
)
Re: 941 report – required files were missing
Posted: Mon Nov 15, 2010 9:51 am
by Zero
We've isolated this issue and fixed it. The program was looking in each user's Z:\ drive for the PDFs instead of the central installation. A new executable has been uploaded and it should be working for everyone.
Thanks for bringing this to our attention.