Employee SS and Medicare

[rlcox]

I just converted from V10 to V11. I went through the payroll conversion and it looks like I somehow missed something and I can't figure out how to fix it. I am having to re-enter some checks I had already written due to my computer crashing and the data not being up to date. I am redoing the payroll checks from the first of April and as I compare them, they are off on the employee's portion of SS and medicare. I get paid $100 so my SS should be $6.20 and Medicare $1.45. Those numbers are correct for the employER's portion but my portion is $6 for SS and $1 for Medicare making my check more than it really was. I can't figure out where I need to go to fix this. It wasn't a choice when I set up the tax tables. SS and Medicare were choices but nothing that explicitly said employer and employee. Help!!

Laurie

[JohnDMeyers]

Not sure what you are facing, so I offer this:

If you still have version 10 available, go to your Maintain Employee Pay Items and find out what items were assigned to the employee(s) in question.

Then, make sure you have all the same items setup in version 11 and assigned to each employee.

If the Employee Pay Items match up, go back into version 10 and check each item in Maintain Item Description.

Make sure the items are setup in version 11 the way they were in version 10.

Hopefully, you will discover the error through methodical inspection.

[tborgal]

Sounds like you have the round to nearest dollar box checked. Go to Accounting> Payroll>Setup> Maintain Tax Tables. Then select the tables for medicare and SS withholding and see if the round tax to nearest whole dollar box is checked.

[rlcox]

I wish I had seen this response before I made a fatal mistake. I DID have the rounding box checked - the instructions in the knowledgebase said to I believe. I couldn't find anywhere in any of the groups where my employee deductions for SS/MC were located.

I did however find a button that said to reset payroll setup or something to that extent. I mistook it to mean it was going to go through the payroll conversion setup again and chose it. I did have to set up everything all over again but my employees were still there and I thought I was okay. However, when I went to process payroll I couldn't select any employees to process because none were displayed. I again checked everything and they were there in the correct group. I even exited PC and tried again but still no employees. I then discovered all history data for the employees had been eliminated.

I tried to restore my last backup but it was V10 so of course it wouldn't install. I ended up uninstalling V11 thinking I could start over fresh again. Well I had to call support today because when I did the original V11 install the software couldn't find the pcuinfo file and it took an hour for support to help me with it. I thought if I removed all versions of PC, reinstalled V10, updated with my last backup, maybe I could at least get the system updated with all the checks I have had to write and then I could re-install V11(a computer crash started the ball rolling toward getting V11 and I think that has caused many issues with the new computer and the backups an IT coworker got off the crashed system for me).

Well V10 won't let me backup now and I got an error message about some V11 files on the computer when I did the restore. I think I have a major mess now and am not sure which direction to go.

[NeilZ]

Well V10 won't let me backup now and I got an error message about some V11 files on the computer when I did the restore. I think I have a major mess now and am not sure which direction to go.

OK ... what error are you getting when you try to backup ?? I'm assuming its about a CD or something like that. If you really need to back up that v10 data before reinstalling v11, then make sure you have the latest v10 Maintenance Release dated July 2009, you can downloaded from this page http://powerchurch.com/support/downloads/. Install that, then try a backup. Then when you install v11, do not remove v10 just delete the v10 icon from the desktop so you'll still be able to access v10 if needed for historical purposes.

Now here, I'm assuming you used the standard Windows applet that uninstalls programs, if so then:

1. Go into your C: drive, look for the Powerchurch folder, open that and see if there is a PCPLUS11 folder. If so, delete that folder.

2. Have you already restored your v10 database, hopefully this is the backup that you performed when you got ready to install v11. If so, process what you need to process for payroll and get that out of the way.

3. Start the install for v11 again, it will find the v10 database and convert it to v11, you'll have to do the payroll conversion again.

4. Hopefully nothing else was done in Powerchurch after the conversion (membership, contributions, accounting) as anything that was done will need to be entered anew.

5. Let us know what happened.

[rlcox]

My problem is with the pcuinfo.fpt file. The errors I am getting says that file is missing or is invalid. I do have the church computer that I backup and restore to and from with my computer. This morning I went to the church (still on V10 until my home computer is up and going well) and wrote a couple checks and backed that up. I also found the pcuinfo.fpt file and copied that to a disk. I had no troubles with the church computer at all.

So I come home and copy the pcuinfo file to my computer - no problems. I try to restore the V10 data from the church and the restore goes on fine - it is the reindexing where it hits the snag and it tells me that the file is missing or invalid.

I didn't get any messages this morning about there being V11 files on my computer. The only thing of V11 I have left on my computer is a folder that says Runtime Files. I wasn't sure if this was from Paul's work with me yesterday to get V11 installed due to the invalid pcuinfo file. So I left it there in case I needed it for the installation of V11 again. But I guess I need to remove it and get my V10 fully back up to good working order before attempting to load V11 again.

I know I have 45 days of support - my problem is their hours. They don't mesh with my work schedule in the central time zone. It will probably be two weeks or so before I have a day that I can call again!

[NeilZ]

My problem is with the pcuinfo.fpt file. The errors I am getting says that file is missing or is invalid. I do have the church computer that I backup and restore to and from with my computer. This morning I went to the church (still on V10 until my home computer is up and going well) and wrote a couple checks and backed that up. I also found the pcuinfo.fpt file and copied that to a disk. I had no troubles with the church computer at all.

So I come home and copy the pcuinfo file to my computer - no problems. I try to restore the V10 data from the church and the restore goes on fine - it is the reindexing where it hits the snag and it tells me that the file is missing or invalid.

I didn't get any messages this morning about there being V11 files on my computer. The only thing of V11 I have left on my computer is a folder that says Runtime Files. I wasn't sure if this was from Paul's work with me yesterday to get V11 installed due to the invalid pcuinfo file. So I left it there in case I needed it for the installation of V11 again. But I guess I need to remove it and get my V10 fully back up to good working order before attempting to load V11 again.

I know I have 45 days of support - my problem is their hours. They don't mesh with my work schedule in the central time zone. It will probably be two weeks or so before I have a day that I can call again!

Then try doing things on the forum. Before you do these steps, download the latest v10 maintenance release from July 2009 if you don't have it saved locally already. You have the backup from the church so we don't need to do one here.

What you should do to clean up your machine is this:

1. Open Powerchurch and press the Alt + F1 keys. Copy down the registration number and other info there. Close the program

2. Go into the Windows "Add/Remove Programs", and select the Powerchurch Runtimes, and remove it, then if there's anything that pertains to Powerchurch v10 and 11 left in the list, select it and remove it.

3. Then go into My Computer and delete the Entire Powerchurch set of folders that remain on drive C:\ . There will be data files left but you have a backup, so you can delete them.

4. Reinstall Powerchurch v10, do not start the program yet. Run the Powerchurch Maintenance Release file to install the updates.

5. Start Powerchurch, when it asks if you're upgrading click on NO. It will then ask you for the info you copied in step 1. It will then create empty database files. Once its done, you can restore the backup you
brought home from the church.

Now that should then restore your v10 setup.

Now to v11, you CAN have two versions (I had 3 at one point) of Powerchurch on your machine. They use different folders, so they should not interfere with each other. Just use the default directory as presented in the installation, do not change that directory at all, this will allow you to use both versions.

The main thing is to know which version you're using, the good thing is that the icons reflect the version number (a small 10 or 11 in the bottom right of the icon).

Hope this helps.

[rlcox]

Thanks Neil. I am away from home today but will definitely go through your instructions tomorrow. Thank you so much for the help.

[rlcox]

Well that worked like a dream until it was reindexing the files after an error free backup was restored. It was almost done indexing when I got the message once again that the pcuinfo.fpt file is invalid or missing. I am stumped as to what is going on.

Everything was working fine w/PC until my computer crashed. A co-worker of mine in the IT department looked at my computer and discovered the motherboard was going down and recommended buying a new computer. i had mentioned my church records were on the computer so she backed up PowerChurch and a few other programs to an external hard drive. I bought an external of my own and she moved the files from hers to mine.

Once I got the new computer I believe I moved the files from the external to my new computer. Then I tried to find the V10 disc and couldn't find it here at home or at the church. However, I found the V9 disc so I loaded that. When I opened it, I got my old V9 version "desktop" and got the message that there was V10 information. A few days later I ordered V11 and then as soon as I ordered it I found the V10 disc. I went ahead and loaded the V10 disc but didn't have time to do anything with it.

Friday V11 arrived and I tried to load it. It was during the loading of V11 that I first got the pcuinfo.fpt file errors. I am totally unsure of what to do - I made sure everything was off my computer before this attempt tonight. I guess I am going to have to figure out a way to get hooked up with tech support. If you know of anything else I can try I will definitely do it. I would love to get this figured out and fixed so that I can get V11 loaded to both my computer and the church's!! Thanks!

Laurie

[NeilZ]

Well that worked like a dream until it was reindexing the files after an error free backup was restored. It was almost done indexing when I got the message once again that the pcuinfo.fpt file is invalid or missing. I am stumped as to what is going on.

Everything was working fine w/PC until my computer crashed. A co-worker of mine in the IT department looked at my computer and discovered the motherboard was going down and recommended buying a new computer. i had mentioned my church records were on the computer so she backed up PowerChurch and a few other programs to an external hard drive. I bought an external of my own and she moved the files from hers to mine.

Once I got the new computer I believe I moved the files from the external to my new computer. Then I tried to find the V10 disc and couldn't find it here at home or at the church. However, I found the V9 disc so I loaded that. When I opened it, I got my old V9 version "desktop" and got the message that there was V10 information. A few days later I ordered V11 and then as soon as I ordered it I found the V10 disc. I went ahead and loaded the V10 disc but didn't have time to do anything with it.

Friday V11 arrived and I tried to load it. It was during the loading of V11 that I first got the pcuinfo.fpt file errors. I am totally unsure of what to do - I made sure everything was off my computer before this attempt tonight. I guess I am going to have to figure out a way to get hooked up with tech support. If you know of anything else I can try I will definitely do it. I would love to get this figured out and fixed so that I can get V11 loaded to both my computer and the church's!! Thanks!

Laurie

If you reinstalled version 10 perfectly (along with the maintenance releases), then you restored the Powerchurch backup taken at church (and I mean the backup that is taken in Powerchurch, not a system backup) and you're still getting that error, then I would try reindexing the data at the church computer to see what happens.

It sounds like the PCUINFO.FPT file on the Church's database may be corrupted.

[rlcox]

Yes, the file is corrupt at the church. I was assuming the file was corrupt on my system due to the crashing of my computer but it looks like something happened at the church. I haven't restored to the church in several weeks and in trying to restore from the church is when I first experienced the problem. Any ideas on how to fix that other than calling PC Support? Thanks!

Laurie

[NeilZ]

Yes, the file is corrupt at the church. I was assuming the file was corrupt on my system due to the crashing of my computer but it looks like something happened at the church. I haven't restored to the church in several weeks and in trying to restore from the church is when I first experienced the problem. Any ideas on how to fix that other than calling PC Support? Thanks!

Laurie

Unfortunately, that file contains a lot of information that the system uses. Trying to fix a database file could cause issues with accessing other data. Time to call the techs !!