Cannot use checkbox on Payroll Employee Screen

[dcobadmin]

I have not been able to figure out why I cannot uncheck/check the checkbox on the Payroll Employee screen about 90% of the time when accessed. I am hoping someone has encountered this and has found a resolution that can be shared. I select Process Payroll, then provide the Payroll Group and Payroll Period Dates. Click on Next and then the Employee screen appears where checkboxes can be unchecked/checked to continue with selected employees. 90% of the time I get to this screen I am not able to uncheck/check the checkboxes. I am connecting remotely to our finance server using VNC. I did not notice this happening until we upgraded to PCP 11.

[NeilZ]

I have not been able to figure out why I cannot uncheck/check the checkbox on the Payroll Employee screen about 90% of the time when accessed. I am hoping someone has encountered this and has found a resolution that can be shared. I select Process Payroll, then provide the Payroll Group and Payroll Period Dates. Click on Next and then the Employee screen appears where checkboxes can be unchecked/checked to continue with selected employees. 90% of the time I get to this screen I am not able to uncheck/check the checkboxes. I am connecting remotely to our finance server using VNC. I did not notice this happening until we upgraded to PCP 11.

FWIW ... have you tried to access the system directly, not through VNC? Let make sure that its a program issue by eliminating the middle layer between you and the program.

[dcobadmin]

Yes, have accessed the server directly several times and do not experience any problems with those sessions. This problem seems to only be occurring with the remote connections via VNC.

[NeilZ]

Yes, have accessed the server directly several times and do not experience any problems with those sessions. This problem seems to only be occurring with the remote connections via VNC.

Not much the guys from Powerchurch can do in this case.