Missing check

[debbieg]

I have no idea how this happened....last week, I cut an expense check for our pastor. It was the only one that I did at that time. I did it the same as I do every month by putting it in Accounts Payable (Maintain Open Invoices) and then using "Print computer generated checks". I know I did this because he was given the check and it has been cashed. But as I was processing some more invoices today, the software thinks that it hasn't printed a check for that invoice yet.

I would sort of like to know how I might have done that so I won't do it again but more importantly, how do I fix it? Do I just enter it thru "Maintain Manual Checks"? Is that going to screw up the entries that are already there in accounts payable?

Thanks,
Debbie

[NeilZ]

I have no idea how this happened....last week, I cut an expense check for our pastor. It was the only one that I did at that time. I did it the same as I do every month by putting it in Accounts Payable (Maintain Open Invoices) and then using "Print computer generated checks". I know I did this because he was given the check and it has been cashed. But as I was processing some more invoices today, the software thinks that it hasn't printed a check for that invoice yet.

I would sort of like to know how I might have done that so I won't do it again but more importantly, how do I fix it? Do I just enter it thru "Maintain Manual Checks"? Is that going to screw up the entries that are already there in accounts payable?

Thanks,
Debbie

Debbie ... try printing the check to a blank sheet of paper ... do a backup first .. always do that, but then print to a blank sheet using the same check number as the one that was cashed.

[debbieg]

Ok Neil....i did as you suggested and printed it on blank paper specifying the check number that had actually been used previously. So now when I go pack to AP, it shows the check number for that invoice.

Any idea how that invoice didn't get updated before? Just don't want to repeat any mistakes!

thanks for your help,
Debbie

[NeilZ]

Ok Neil....i did as you suggested and printed it on blank paper specifying the check number that had actually been used previously. So now when I go pack to AP, it shows the check number for that invoice.

Any idea how that invoice didn't get updated before? Just don't want to repeat any mistakes!

thanks for your help,
Debbie

Anyone do a restore ?? This issue is a very strange occurrence, and a restore is one of the only things that I can think of that would cause it.

[JohnDMeyers]

Can you check the History Tab of your vendor record for that check and see if the check appears there.

If so, it was successfully posted in Accounts Payable. If so, check Fund Accounting / Modify Unposted Transactions to see if it is hanging out there.

If not, check your Open Invoices in Accounts Payable to see if the unposted check is hanging out there.

[debbieg]

@Neil.....no one can do backup/restores in accounting except for me....so unless I've had a total brain cramp there was no restore done.

@John....I haven't post to fund accounting yet so I wouldn't find it there.

It is so very strange because I have the check stub that shows how I broke out the amount between a couple of different funds, shows the check number, date, etc. When I went to print checks the next time, I noticed that those invoices were still sitting there as if they had not been printed. On further checking of the invoice it said that there was no check printed for that invoice. If I had done a restore, it probably would have wiped out the entire AP transaction not just the check.

well, I guess i'll just keep my eyes open in the future!
Thanks for your input.
Debbie