I made an error when I posted a manually written payroll check to the payroll module. I went back and reversed/voided that check per the instructions in the manual, then reissued the same check number correctly. That gave me three entries for the same check number - 1 incorrect one, 1 reversal of the incorrect one and 1 correct one. Every thing is fine on the income expense statements and the check register, but when I print reports from the payroll module, all three checks (and withholdings) have been ADDED. There are no subtractions for the voided check. What has gone wrong? I have already started accounting over once. I don't want to make all those entries again. Not only that, but if it ever happens again, I need to know how to fix it. By the way, I am inputting data in arrears, so I can not reissue the check or change the number.
Thanks for any help
payroll check reversals not being reversed in payroll report
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payroll check reversals not reversed in payroll reports
ok, i checked on the pay check amounts as suggested. All 3 are positive amounts. That would be easy to fix i think, except only one of the check entries shows up in the accounting reports. And it's the corrected one, not the original one I entered erroneously. The check register, income statement, account activity and ledger reports all have the one check showing - the corrected one. There are no voided payroll checks, reverse entries of payroll checks, or any sign at all that there are 2 other entries sitting in the payroll module. There aren't even any extra positve payroll entries showing up in the regular accounting module and reports. Why aren't these entries showing up anywhere but the payroll module? I had to have posted them to get the check number. How can I get these entries out of my payroll and not affect my other reports?
payroll check reversals not reversed in payroll reports
just to let you know, i think i have the situation resolved. since the checks were only showing up in the payroll module, i went in and did reversals on the positive entries i didn't want to keep. then i went into account and checked in the modify unposted transactions to be sure they were there - and they were. Then went back to payroll and made sure my reports there showed the reversals - and they did. Then went back to modify unposted transactions and deleted both entries to keep them off my reports. Looks like everything is okay now. I still don't know how all the entries and reversals for one check showed up only in the payroll module, but it/they did. telephone support walked me through how to fix this.
