User Support Forum

Hi all:
We are flabbergasted. Having gone through everything several times we look for help here. We do have the statement and all items on there have been checked off alright. Still we cannot reconcile our bank account all of a sudden. The previous months show no balance but now we have this amount to balance (positive number) that we just cannot find anywhere.
How can this even be? We're dumbfounded.
Anybody any ideas?
Thanks!!
Martin

M_artin wrote:Hi all:
We are flabbergasted. Having gone through everything several times we look for help here. We do have the statement and all items on there have been checked off alright. Still we cannot reconcile our bank account all of a sudden. The previous months show no balance but now we have this amount to balance (positive number) that we just cannot find anywhere.
How can this even be? We're dumbfounded.
Anybody any ideas?
Thanks!!
Martin

I'm going to assume that you entered the correct amount from the bank statement on the Reconcile function opening screen. So, I'm going to ask a few questions:

1. Did you have any VOIDS in the past month? Have you cleared both the VOID under the Checks but the corresponding Depost and Other Additions entry?

2. Are there any transactions not cleared that equal the amount shown.

3. Remove the checkmark from the Only show items dated before the statement date checkbox. Is there anything showing in the resulting display that equals the amount that needs to be cleared??

Thanks!
We are going to check on your suggestions (again) if my present suspicion leads nowhere either.
Because I now suspect that we have two duplicate transactions entered. They seem to have been the result of not posting them immediately (wrong date), then entering them again when a reconciliation was attempted and came up with a balance. At the end of the year the two original entries finally also got posted - and we must have arrived with our problem.
I think...
I'll post here if that was it.
Martin