User Support Forum

I printed some checks for bills that were paid. When I clicked on 'post to paid items', the listed checks show a ZERO in the check amount. The checks all have their correct amount. I can't figure out what I've done differently than any other time I've printed checks. Can you help me please?
Thank you

songbird331 wrote:I printed some checks for bills that were paid. When I clicked on 'post to paid items', the listed checks show a ZERO in the check amount. The checks all have their correct amount. I can't figure out what I've done differently than any other time I've printed checks. Can you help me please?
Thank you

Try doing a reindex, then close the program. Do not post.

If after restarting it didn't work, do a backup, then void the existing checks, and reenter those checks using the manual check function, and the check number that was originally assigned.

It may be a one time thing, just keep an eye on it in future.