User Support Forum

We've discovered that posted contributions and journal entries seem to just disappear and do so arbitrarily. When we check Ledger Report for a month's entries these posted items simply aren't there. Then we might check again a few days or a week or so later and they're back again. And the missing one might not be the latest one entered! We've only noticed this since July. Sure creates problems when trying to do a monthly Income and Expense Report. Anybody had this problem? What to do?

Frank at First

The problem you are describing doesn't sound like any program related issue that we have heard of and certainly not one that has been reported by our customers.

It sounds more like a data related issue, for further investigation please give our office a call at (800) 486-1800.