User Support Forum

My inactive accounts with zero balances are printing on balance sheet. I have double checked to be sure they are all coded as inactive, but they still print on the balance sheet. Can anyone tell me what is going wrong. Thanks for any help

Not enough information to really figure it out.

Try including the account numbers and see exactly which accounts are printing out.

It may be a sub-account or something else.

ok, here is as much information as I have: The accounts that are printing are sub accounts for the checking account. They were previously designated funds tracked separately in our main checking account. The church decided to place all designated funds in a separate checking account, so these sub accounts were no longer needed. I made them all inactive and they all have zero balances. So they should not print on the balance sheet, but still they do. I thought maybe I was just missing something, but I have checked everything I know to check, but this appears to be a glitch in our program.

I need to add this as well. We switched computers. I installed powerchurch on the new computer. Then I ran a backup from the old computer and restored it to the new computer. Only the new computer has the glitch. Everything else appears to be just fine - except the balance sheet report. No idea what to do. And we have already made a lot of transactions on the new computer so starting over would be nightmare. We are not networked, so it's not a computer communication issue. Any ideas?

beachrd wrote:ok, here is as much information as I have: The accounts that are printing are sub accounts for the checking account. They were previously designated funds tracked separately in our main checking account. The church decided to place all designated funds in a separate checking account, so these sub accounts were no longer needed. I made them all inactive and they all have zero balances. So they should not print on the balance sheet, but still they do. I thought maybe I was just missing something, but I have checked everything I know to check, but this appears to be a glitch in our program.

I need to add this as well. We switched computers. I installed powerchurch on the new computer. Then I ran a backup from the old computer and restored it to the new computer. Only the new computer has the glitch. Everything else appears to be just fine - except the balance sheet report. No idea what to do. And we have already made a lot of transactions on the new computer so starting over would be nightmare. We are not networked, so it's not a computer communication issue. Any ideas?

Have you updated the program with all the Maintenance Releases ??

http://www.powerchurch.com/mr

When i had accounts that I no longer wanted on Balance Sheet, I renumbered them starting with 8000 (eg. 01-8000-000). Not sure where this idea came from, but probably from this forum. Which is GREAT!

Al

Al,
The following link has a response to a question that I had for a similar problem in the budget report. I am not sure I agree with the philosophy but it appears to be the way the program works.


http://www.powerchurch.com/forum/viewto ... nts#p14043