User Support Forum

I found out after installing the V.9 maintenance release dated approx. 9/30 that this release erased all of the credit accounts shown on the invoices in "Maintain Open Invoices" in the Accounts Receivable module. It appears that this problem was fixed on the next V.9 maintenance release dated 10/12/04. However, this release did not correct the erasures from the 9/30 release. As a result I had to re-enter all of the credit accounts on the open invoices. This was quite a job, as my church had several hundred open invoices at the time they loaded the 9/30 maintenance release. If any of you are using the Accounts Receivable module and downloaded and installed the 9/30 V.9 maintenance release be sure to check your open invoices, as the credit accounts are probably missing.

I added the missing accounts back on my AR invoices as described in my Oct. 25 post below. However, I just discovered that all of the accounts on the AR invoices got erased again. So this problem was not corrected on the 10/12/04 maintenance release like I thought. Does Development know what is causing this problem to occur? Do we know when the fix will be included on a Maintenance Release? This problem is getting to be very frustrating.

Can you give me an idea of what processes you have done that might have touched on the accounts in this area? Did you move an account or Delete an account in Fund Accounting?

I was able to cause this to happen just now by moving an account. We're on it.

Thank you. We did move and delete some accounts, just to confirm your findings.