User Support Forum

I'm getting the following error after reindexing shown in an error report, with an explaination that says, if this continues, contact tech support.

OK .. here I am


The error is:

Problem with Chart of Accounts have been detected.

HELP ... we're getting ready to redo our Chart of Accounts, and I would assume we need this fixed before then.

There are a couple of checks put into the reindex utility to validate the COA. We will need to see the data to determine which problem is being detected, and take action to correct your data.

Tracy wrote:There are a couple of checks put into the reindex utility to validate the COA. We will need to see the data to determine which problem is being detected, and take action to correct your data.

But its just a bunch of 1's and 0's

Jeff

Tracy wrote:There are a couple of checks put into the reindex utility to validate the COA. We will need to see the data to determine which problem is being detected, and take action to correct your data.

OK ... what files do you need to see ??

NeilZ wrote:

Tracy wrote:There are a couple of checks put into the reindex utility to validate the COA. We will need to see the data to determine which problem is being detected, and take action to correct your data.

OK ... what files do you need to see ??

Tracy ... ??

Do you need an entire accounting file backup or only certain files ??

Thanks, and Happy New Year.

NeilZ wrote:
OK ... what files do you need to see ??

Tracy ... ??

Do you need an entire accounting file backup or only certain files ??

Thanks, and Happy New Year.

Neil,

I'd send them the entire set of backup files. That way if they have any questions, they already have everything. BTDT.

Happy New Year!

Jeff

NeilZ wrote:Tracy ... ??

Sorry about that. I'd blame it on too much egg nog, but he's allergic to cinnamon.

Anyway, an accounting backup will probably suffice, but a full backup wouldn't hurt. If you haven't already, send that to data@powerchurch.com.

You'll get a shorter list of the foods I'm not allergic too.

Well, I've had my head buried in a new project ( that's all I'm going to say about it!)

With the COA, there are entires related in Contributions, the only way to get those would be with "All Data". Perferably with out Pictures <grin>.

Tracy wrote:You'll get a shorter list of the foods I'm not allergic too.

Well, I've had my head buried in a new project ( that's all I'm going to say about it!)

With the COA, there are entires related in Contributions, the only way to get those would be with "All Data". Perferably with out Pictures <grin>.

OK .. expect an email !!

Got your voicemail Tracy ... did as you suggested, and it corrected that error.

Thanks !!