User Support Forum

I was entering checks manually when on my 7th entry it would no longer let me enter. When trying to enter the ck # it would go down to amount and visa versa with no entry being allowed. The warning either says vendor ID is missing or Reference ID is missing. I am going crazy. Has anyone had this problem before?

Linda J wrote:I was entering checks manually when on my 7th entry it would no longer let me enter. When trying to enter the ck # it would go down to amount and visa versa with no entry being allowed. The warning either says vendor ID is missing or Reference ID is missing. I am going crazy. Has anyone had this problem before?

Two things,
1: what version of Powerchurch are you using??
2: when was the last time you reindexed the database files.

A reindex usually occurs automatically when you restore a file, but if you haven't reindexed in a few months or more, I'd run the reindex from the UTILITIES menu. It usually fixes a few issues.

Check to make sure your NumLock is still turned on. Often if you hit it and turn it off, you will see this kind of behavior.

Zaina wrote:Check to make sure your NumLock is still turned on. Often if you hit it and turn it off, you will see this kind of behavior.

Aha ... of course ... the light comes on ...