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Contribution Statements
Posted: Tue Sep 20, 2005 8:37 am
by Kaym
When I run the Contributions statements, the daily detail is missing. This has never happened before. Help!
Posted: Tue Sep 20, 2005 9:15 am
by Jeff
Make sure you have the latest MR. It should be dated 8/11/2005.
Posted: Tue Sep 20, 2005 9:19 am
by Kaym
I checked and we do have the latest release dated 8/11/2005.
Posted: Tue Sep 20, 2005 11:04 am
by NeilZ
Are you saying that the Daily Detail selection is not available in the dropdown, or that when you do the report, nothing is showing up ??
Posted: Tue Sep 20, 2005 11:15 am
by Kaym
It is available on the drop down and I selected it however, it is not showing up.
Kay
Posted: Tue Sep 20, 2005 12:25 pm
by NeilZ
Kaym wrote:It is available on the drop down and I selected it however, it is not showing up.
Kay
So when you view the reports on screen, all you see is the report format, but no amounts ??
Is that correct ??
Posted: Tue Sep 20, 2005 12:34 pm
by Kaym
Correct - I see the totals but not the daily amounts.
Kay
Posted: Tue Sep 20, 2005 1:00 pm
by Zaphod
Which of the report formats are you using? The issue Jeff was referring to that was fixed in a maintenance release was in the Full Fund Details. I'm assuming you are running the Daily Amounts one from your post, but I wasn't sure. If you are running Daily Amounts, try running Full Fund Details and see if you get detail that way.
Posted: Tue Sep 20, 2005 1:27 pm
by Kaym
It doesn't matter whether I run Daily Amounts or Full Fund Details, I can't get the daily amounts. All I get is the Fund Summary.
Kay
Posted: Tue Sep 20, 2005 3:54 pm
by NeilZ
Kaym wrote:It doesn't matter whether I run Daily Amounts or Full Fund Details, I can't get the daily amounts. All I get is the Fund Summary.
Kay
I'd run a reindex just to be sure that everything is indexed propertly.
Another question, does this occur when you're doing 'All Statements', or 'Selected Contributors' ?
Posted: Tue Sep 20, 2005 4:28 pm
by Kaym
When I do "All Contributors" - how do you run a reindex?
Posted: Tue Sep 20, 2005 4:39 pm
by NeilZ
Kaym wrote:When I do "All Contributors" - how do you run a reindex?
To reindex, go to the menu bar, and select
Utilities, on the dropdown menu, select
Reindex then
all the above files, this will reindex the entire database.
Then after that is done, try doing an individual statement to see if the same problem occurs there. If you see a daily list there, then try all statements to see what happens.
Posted: Tue Sep 20, 2005 5:01 pm
by Kaym
I did the reindex and now have a real problem: When I run an individual report, I still do not get the info. When I run all contribution records, I get either an error message or a message saying it is not supported. I will contact the technical department tomorrow.
Thanks for your help.
Posted: Tue Sep 20, 2005 5:06 pm
by Zaphod
Kaym wrote:I will contact the technical department tomorrow.
Sounds like that's the best course of action at this point.
Posted: Wed Sep 21, 2005 9:55 am
by NeilZ
Please let us know what the cause of the issue was.
Thanks.