Church employees come and when the Lord leads, they go. While there they can do things that seem totally harmless at the time, but two to three years later, their totally harmless act can lead to serious and expensive circumstances.
Our possible serious and expensive circumstance was a result of someone loading their personal copy of Windows Vista on the same computer that our ChurchPowerPlus (v9) is loaded on. When we recently upgraded to MS Office 2010, it wasn’t long before we started receiving pop up messages on the computer that our Windows OS (Vista) was not valid, but if we thought we had received the message in error, we needed to re-enter our product key code. Churches are not above copyright rules and regulations, so we purchased a copy of Windows 7 OS and installed. Since the MS Vista software wasn’t ours, we couldn’t do a simple Windows OS upgrade, so we had to purchase to total Windows 7 OS system.
We didn’t create a backup in ChurchPowerPlus, but we did do a complete computer backup (about 12 CD’s) a week ago and Carbonite (online storage/backup site that can take up to two or three days to do the initial computer backup) scans our system and saves newly created data every hour.
It took 2 days to restore our information saved in Carbonite. Well once the restore was complete guess what was missing? Everything in ChurchPowerPlus. 30 years of membership information gone, tithes dating back several years, gone. Tithe information is no big deal because we save tithing envelopes for a period of seven years. 30 years of membership information is a HUGE problem. Our membership records are tied to contributions via envelope numbers. I contacted ChurchPowerPlus and was told that Carbonite sometimes corrupts ChurchPowerPlus data, but since we don’t pay for ChurchPowerPlus tech support, the representative couldn’t go into other details unless we paid a fee. Now PowerChurchPlus doesn't even ask for a password, it's as if we just downloaded the software today.
Let’s say Carbonite did corrupt the data, shouldn’t the data be on the complete back-up that’s on the 12 CD’s? Could the information be there and we just can’t see it? Are there any download updates that could help? I have noticed that some data I saved over a two year period was restored to the computer, but are no longer in the files I saved them in. We are praying that is the case with ChurchPowerPlus and somehow files are scattered here and there. What are some of the formats that ChurchPowerPlus uses (example: if I saved a Word document the format would be .doc, an Excel spreadsheet would be .xls, etc.
Any suggestions are welcomed on how we might restore the membership data (name, address, phone, dated join, birth day, etc.). Say a prayer. Thanks.