(Personal Opinion Mode)
BGUMC wrote:Thank you for your response, and while upgrading to V10 or 11 may sound like a cure for our problem, it may not. Reference the following post from another user of V10 in another section of this forum.
. And yes I have been and continue to use the built-in E-mail functionality with no problem on the same PC as the one on which Powerchurch is installed and using the same ISP provider.
At this juncture I am unsure as to how I may decide to proceed, that said, I am extremely disappointed in the outcome thus far.
OK ... comparing Powerchurch with Intuit is apples and oranges. Intuit is a HUGE corporation with thousands of employees, and thousands (if not millions) of customers. Powerchurch is a small company, with a great product, and only six or seven programmers.
Intuit can afford to include whatever it wants in its products as it has a steady stream of income from Quicken, Quicken Online, Quickbooks, TurboTax etc, and versions out every year, which individuals and businesses upgrade to. Powerchurch has one producrt, with updates every other year or so, and maintenance updates every few months when needed, and many churches do not normally upgrade (witness someone writing a post in the forum on version 7) thus their income does not allow them the luxury of including every new thing in every version.
In addition, equating the built-in
Email function of your computer with the Email function of Powerchurch is another apples/oranges comparison. I suspect that you're using Outlook Express (or Windows Mail, or whatever they call it nowadays) for your email. That program was designed from the ground up as an email program, and has specially created code to cover for all types of ISP logins. Powerchurch must rely on commercially created libraries for such things, and sometimes they cannot control what functionality is included in these libraries. Version 9 was written in a version of FoxPro that is no longer supported, and I suspect that this includes the commercial library they used for the email function. Thus while they may want to include additional functionality, they can't.
That said, did you notice that the person who wrote that quote you included, deleted their comments since Powerchurch tech support was working with someone else in that church to fix the issue ?? So the problem is not only restricted to version 9 as you pointed out. So, does this make it a Powerchurch issue, not necessarily. This is like blaming Intuit for not including 2010 tax info in 2009 TurboTax. While I've seen a few people do experience problems with their emailing, both in v10 and v9, I've also seen them get answers to fix their problem, either on the forum, or through the tech support line.
I've been using PowerChurch for over 10 years, and during that time I've found that the small company called PowerChurch Software has been very responsive to its customers, including functionality and fixes in an extraordinarily short amount of time. A post like the one above is unhelpful, and unwarranted IMHO.(Personal Opinion Mode OFF)
That said, you never mentioned what ISP are you using, nor dId you say if you tried to add the port number to the outgoing server as listed in my previous post.