IDS Failed to Connect on Port #491

[Bart57266]

We are getting the following error message after launching the IDS client and clicking the "connect" button in the Connection dialog box. The name and password dialog box never appears.

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IDS Message
Failed to connect to "apps.mypowerchurch.com" on port #491.
Please contact your system administrator.
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It happens on two different PCs and a Mac, all of which have been successfully connecting for months. No recent changes to any of these machines, and they are all in different physical locations (personal homes) so it isn't a router port issue.

Does anyone have suggestions for us? We're trying to get payroll completed before Sunday, and the contributions module is needed during service.

Thank you,
Bart

[allsouls]

I don't have any answer. I just enailed tech support today (tried to call them but its a Saturday) but if it is at least a little consolation to you, I just started getting this same error this morning. Was just in several times this past week with no problems until today. Hope I can get a fix by tomorrow morning!
Cheers,
Ray

[John Staudt]

I also just e-mailed and left a phone message. It appears their server is down.

[joshvv]

I am having the same problem on two computers. I have submitted an email on the PowerChurch support page.

[agugliotta]

I am having the same problem & at least I am happy that I am not in the boat alone. I too am trying to get out end of month reports by the end of the weekend - this is most inconvenient. However, I also have no solution to the problem. I sent an e-mail to tech support. Maybe they are there on the weekends & can start solving the problem.

[wesleychapelumc]

I'm in the same "boat". It just started this morning because I was able to log in Friday night.

[pcu56206]

I can not get on to PowerChurch online either. I need to process our pastor's paycheck and run end of the month reports. I sent an email to tech support and tried to call them but no answer. Hopefully someone monitors their server on the weekend so it can get back up & running this afternoon.

[lifeillinois]

I'm glad to see I'm not the only one having this problem. We are new users and I thought I had just downloaded something incorrectly. Such a negative experience since I was hoping to actually get into the software for the first time today.

[debbieg]

Whew!! thought i had messed up something on my machine. I'm getting the same error. Was on yesterday but didn't finish writing expense checks that I need to take to church tomorrow. I hope somebody out there hears us.
Debbie

[joshvv]

We are new to PowerChurch Online and still in the trial period. Has this happened before? i.e. not being able to access the software for a whole day?

[NeilZ]

We are new to PowerChurch Online and still in the trial period. Has this happened before? i.e. not being able to access the software for a whole day?

This is not normal. I'm not sure where their servers are located, but they may be having weather related troubles.

[Bart57266]

We are new to PowerChurch Online and still in the trial period. Has this happened before? i.e. not being able to access the software for a whole day?

We have been using the online version for almost a year now, and this hasn't happened during that time (that we're aware of).

I used the Contact Us link to submit a Wish List request: Have a tech person on call every weekend so they can fix major failures like this. Not phone support, just a person who can get it back up and running if necessary.

If you all make similar suggestions, and they hear what a problem this is causing, it just may help.

Bart

[areeves]

We are also receiving this same message on two different computers. I think Powerchurch is having server problems and/or maintenance if I had to guess. I feel that the problem is on their end since multiple users are having this issue. We do alot of work from home and on weekends - that is why we went with Powerchurch online. I hope this is not a reoccurring issue.

[NeilZ]

We are also receiving this same message on two different computers. I think Powerchurch is having server problems and/or maintenance if I had to guess. I feel that the problem is on their end since multiple users are having this issue. We do alot of work from home and on weekends - that is why we went with Powerchurch online. I hope this is not a reoccurring issue.

As mentioned ... this is not normal. If it were maintenance, I'm sure that there would have been some sort of notice.

[pcu55408]

Thanks for posting this. Will stop trying to figure it out on my own. Guess I won't be presenting numbers in the meeting after church tomorrow. Bummer.
Jennifer
Micah's Porch