When I ran Contribution Statements last quarter, I noticed that with a handful of statements were showing strange amounts in the Pledge Summary portion.
Mr & Mrs. Smith have pledged $4,000 for the fiscal year but have not made any contributions to the pledge. Yet, their Pledge Summary looks like this:
Fund: Annual Giving 2011/2012 Pledge $4,000 Actual $8,250 Difference $4,250
The problem is that they have not made any pledge contributions. When I track down the mystery "actual" number, it's CORRECTLY connected to a pledge contribution made in 2009 and it also shows the Pledge amount for 2008/2009 as correctly satisfied. No payments appear on the statement as applied to Annual Giving 2011/2012.
So, why is this happening? I can't find any connection to the 2008/2009 pledge fund to this fiscal year's pledge fund.
Also, this is an example of what's happening. A similar problem has been happening with other contributors for other Fiscal years (but not necessarily the 2008/2009 Pledge year). I haven't been able to find any real consistencies in the error nor can I find any connections between the 2011/2012 Pledge year to any other Pledge year.
If it's worth mentioning, I've never had this problem before and it didn't happen when I ran the quarter before last's statements.
Please help! Thank you!!