Printing contribution receipts

[janehelp]

I know if a couple has the same envelope, the receipt is printed with both names. ex: (John Smith & Valerie Clark). I am trying to print a receipt, but it's printing as (Valerie Clark & Family). How do I get it to print both names and not "& Family"?

[NeilZ]

I know if a couple has the same envelope, the receipt is printed with both names. ex: (John Smith & Valerie Clark). I am trying to print a receipt, but it's printing as (Valerie Clark & Family). How do I get it to print both names and not "& Family"?

Normally, the names printed on the Contributions statement will show Mary & John Smith, if they both share the same envelope, and are listed as 1 & 2 in the Directory Sequence in their personal profiles. However, as it appears in this case, you have a person sharing an envelope with another family member where the Directory Sequence is 3 or greater, the & Family will be added to the name line in the address.

If you're keeping track of a child's contributions under the parent envelope and have the envelope number also assigned to the child's profile, you will definitely see this.