We have recently installed Power Church v9. When generating reports and then printing them, we encounter a print error when we sent the report to our Toshiba Studio 350 (printer, copier, fax). What we see is character errors such as missing characters, numbers replacing letters, or funny symbols in some words. It appears as thought the character mapping gets screwed up. When we sned the reports to a Cannon Deskjet we do not encouter the errors.
We have not experienced this probelm with any other application printing to our Toshiba printer / copier. Does anyone have any thoughts as to why this might occur? Is it a driver issue? Is there something in PowerChurch or the printer that needs to be tweaked?
I thank you in advance for any comments or suggestions.