User Support Forum

In the process of e-mailing contribution statements, a scrolling window opens to display the progress of outgoing e-mails and any errors that may have occurred. We recently noted two error types within this window: "No Record" and "Nested Address" (not positive about the exact wording). The contribu...

Our church is preparing to issue "Pledge Statements" periodically instead of "Contribution Statements". It appears, however, that unlike "Contribution Statements", we're not able to e-mail "Pledge Statements", at least not with our v.9. Are we missing an MR, or is the e-mail facility not available f...

Our church wishes to use the "reply-to" feature in outgoing (contribution statement) e-mails so that any feedback from contributors will be routed directly to the financial secretary. We've created a special e-mail address for this purpose, and we type that e-mail address into the "reply-to" field w...

Thank you to both Jeffs for your responses. Jeff Koke suggests the issuance of two contribution statements, one for the current year and one for the unfulfilled pledge year. This could be done but not efficiently, we believe, because the software doesn’t provide an option to print contribution state...

Our church has a hardship with PowerChurch’s standard contribution statement. We’re wondering if other churches have experienced the same problem and found a solution. The contribution statement serves numerous objectives. We find, however, that two important objectives cannot be achieved simultaneo...

Church staff has worked hard to prepare for the issuance of contribution statements via e-mail. All church members have been queried via mass e-mail regarding their willingness to accept electronic vs. paper statements. The response was positive with over 70 members agreeing to receive e-mailed stat...

Our church plans to start sending contribution statements via e-mail to those who have agreed to accept electronic statements vs. hard copy. We have polled the congregation and, to date, only a small percentage has agreed to receive statements via e-mail. For those who have not yet agreed, we must e...