User Support Forum

No payroll taxes were deducted from a new employee in December. This was discovered by Treasurer when doing the Quarterly Report. We owed the taxes, so we paid them. Now our payroll taxes show we overpaid. How do we correct this?

I am using Version 12. I do all the maintenance updates. I and using the built-in 941 forms. Yes, reporting period. We pay on 15th & 30th, so the w-2's are 1 month short. When I received the letter (November 15), I went back to the W-2 report and it printed the same as I submitted. I went in today a...

I received a letter from Social Security Administration. The totals reported on Form 941 do not match the totals reported on W-3 for 2019. These were entered directly form PCP reports. Totals are 2 pay periods off. How did this happen?

Our church changed its Fiscal year from September-August to January-December. But, its first budgeted fiscal year is a 16 month one - September 2017-December 2018. Is it possible to have a 16 month fiscal year in PCP or should I do a 4 month then a 12 month?

I tried to print a check today and got an error in Program:PCCHECKS Lind:123 Error:1298 Detail 1 band is too large to fit page. What does it mean and how do I fix it?

How do I handle pre-tax deductions, as with a 401K?

I have a new computer with Vista operating system. Things seem to be running fine until I start to make a back up. I am not given the option to back up to my DVD/CD-Writer only the A: drive (floppy)and folder option.
What do I need to do for it to recognize the F: (burner) drive?

I could not find a particular Vender ID so I set up one. Later I found the Vender. Is there a way to combine the two Venders under one ID?

How do I move an account from the 01 fund to the 02 fund. I tried to just do a credit on one and debit the other but was told "Accounting Funds were out of balance"'

How do I handle 'non-cash' contributions in PCP?

When marking members present I use the Fast Entry. After entering a class I always have to go back to the main membership menu and go through all the windows again to enter the next class. Is there a way to go from one class to the next without going all the way back to the main menu?

I have an HP Deskjet 3745 printer. It prints checks fine. It will not print reports from anywhere in PowerChurch. The letters and numbers pile up on top of each other. I have even tried to print landscape. It prints fine from other programs.