User Support Forum

I'm having a strange thing happen. I did the download patch fix for saving documents on a 64bit computer months ago when we upgraded to PC+ online. Then I was able to print PDF reports to Adobe without problem. Today i'm trying to print to MS Word (Office 2010) and cannot do it. I keep getting a po...

Strangely enough, I went through the process again, and this time everything went as it should. Although the CD drive still appears - maybe that's a "windows" thing and not a real PC+ option. Thanks again.

I got a message that said something to the effect that "it wasn't recommended that I back up to my computer" . And it also gives me an option for (N:) Client D which says to "insert a CD into drive N". The drop-down menu doesn't show my flash drive at all.

I'm a little confused by what I've read regarding backing up PC+ Online. In previous versions I was backing up to a 16gb flashdrive. But now it looks like it MUST be backed up to a CD. Is that right? I can't find my flashdrive on the choices given in the appropriate part of the Utility drop down men...

I figured it out. Although I had established a new "family" identity for him, complete with new address and phone, directory listing, etc., he had not been MOVED from the old family address. I guess I didn't realize that was necessary each time, or forgot to do it.... Once I took the extra step by m...

Thanks Zaina. He only has one personal profile. Part of the problem might be that he was a member of a family; when we first got PC+ years ago, he was a child. Now he's an adult and has his own house with different address. He is listed separately on everything. I had also tried the locate feature m...

What would cause an address change in the Membership module to not transfer over and display in the Contributions module? I changed a member's address and it shows correctly, prints labels with updated address, etc. But when I go to Contributions, it does not use the updated address for his annual r...

Yes, we've been using #10 envelopes (both double window and single window) for many years without problem. They are available at any office supply store.

When printing a year's worth of contributions using the option of "summary", is there a way to have the funds displayed in numerical order by fund numbers? It is currently printing by order of first fund that receives a contribution for the given year. I don't see anything in preferences to change t...

Thanks so much for the clarification. I did find it, and the only entries there are the ones I'm missing for the wrongly deleted personal profile.

Can I still do a negative contribution entry for envelope #99999 and enter the money back into that individual's contribution information?

Thanks Zorak. I tried that after the first reply (using Individual Contribution Statement) and get a message saying "Envelope #99999 not found". I then tried getting a report using "Selected Contributors" with that Envelope Number, and got a message saying "no contributions found". Now I'm really co...

Neil, Thanks for your reply. Unfortunately, I do not have an envelope #99999. I was referring to the "Shared Envelope" because that's the message that pops up when one deletes a Personal Profile. I have deleted other people in the past year. I was thinking I could just do a reverse (negative) journa...

I accidently deleted a Personal Profile that had current 2006 contribution info. :( I know that this data went to "a shared envelope" but I'm not sure what that is. I have the data, and just want to take this person's YTD contributions back out of that "shared envelope" and return them to his giving...

I accidently deleted a Personal Profile that had current 2006 contribution info. :( I know that this data went to "a shared envelope" but I'm not sure what that is. I have the data, and just want to take this person's YTD contributions back out of that "shared envelope" and return them to his giving...

We are long-time users of PC+, currently using v8.5. Many years ago, I think when the "account receivable and sales tax receivable" feature was initially added, the bookkeeper at the time experiemented with it and some $$ figure was entered. Since then I've tried to delete it to no avail. The accou...