User Support Forum

Thank you, very much!

A payroll check was printed, posted and distributed to the employee with the incorrect pay period. The check has been deposited into the employee's checking account. How can this be corrected? Plus, the employee is buying a house and the lender wants the check stub corrected. How can this be correct...

That's what I thought. Thank you.

Is there a way to not print the suffix (Jr., Sr., etc.) when choosing the preferred name layout?
Thank you.

Hi, I reversed a contribution that had been posted to FA. As it was supposed to do, a reversal was created and is in unposted contributions. I've discovered that the reversal was not needed. The reversal has not been posted to FA. How can this be remedied? Thank you, Leigh You should be able to del...

Hi,
I reversed a contribution that had been posted to FA. As it was supposed to do, a reversal was created and is in unposted contributions. I've discovered that the reversal was not needed. The reversal has not been posted to FA. How can this be remedied?

Thank you, Leigh

Hi, A check was posted in contributions but, I cannot find where it posted to Fund Accounting. Do I reverse it in Contributions and reenter it?
Thank you, Leigh

The counters take the deposit to the bank. I'll talk it over with the Financial Secretary. Thank you.

A contributor would like to send a check to the church once a month and the amount be split between 2 different funds. He would like as few counters to see this as possible. Is it possible to designate 2 funds in repeating contributions? Would there be 2 entries for one check? When the check arrives...

So, what do I do?

Just discovered a pass-through contribution was not linked to an account when the fund number was created. This happened 7 months, ago. What account would it have been posted to? I cannot track it.

Thank you

Thank you, that worked!

Apparently the person running the payroll module ran an employee through the payroll twice and printed once using the same check number. Payroll was posted in the payroll module but not in Fund Accounting. I assume in FA I just go into Modify Unposted Transactions and delete one of the checks. How d...

Hi, The payroll period selected is incorrect. The check has been printed but not posted. I cannot modify the dates. Is there a way to do this or can it be corrected at the next pay period? I noticed that it did not change the check amount - is this payroll period field used for printing purposes onl...

A contribution was posted to the wrong envelope number. It was posted to the correct designated fund. This was not discovered until after contributions was posted to FA. How can I correct this?