User Support Forum

It seems that the problem was with the ownership of the C drive on the PC. The ownership was set to TrustedInstaller. I changed it to administrator and then was able to have the netinstall program proceed. This is done by going into Properties and then there is a tab for ownership which I changed. I...

I'm trying to install Powerchurch 11.5 on a networked PC running Windows 7. I have mapped the shared drive on the server in the PC and can access it. When I double click to the netinstall.exe it does not do anything just a spinning icon. It does not show any progress and I cannot close the folder. I...

This problem is resolved. PowerChurch technical support had be download a newer version of the netsetup program which reinstalled the software on the local PC. After doing this, on startup the program re-extracted the files for the local PC and everything works. What I saw was different was that eve...

Yes, I have checked the sharing and priviledges on the server side PowerChurch 11.5 folders and compared them against the priviledges for the version 11 folders. They are the same. I have seven other PCs that are networked to this server and they all connect and run the 11.5 version properly. They a...

I don't know how much physical memory the PC has but will check. The client PC is running XP with Service Pack 2. I tried reinstalling the NETSETUP115.EXE program by right clicking the icon and using run as which was suggested by PowerChurch tech support but this did not help. I looked in the regist...

I have a PC that I installed the network client for accessing Powerchurch 11.5. During the install process, the computer gave an error that it was low on virtual memory and the process did not complete. It got to 97% then hung. I ended up rebooting the PC and did the install again. This time it comp...