User Support Forum

If I remember right, ... the 'time off' system is strictly a user entry area of the program. That is, the program does nothing but store the information, and total it to show on the pay stubs (if you have that turned on). It does nothing else. I don't know what version of Powerchurch you're using, ...

I need some clarification on how PC handles Time Off tracking and reporting. I understand how to enter time off used and earned on the Time Off calendar. It's been awhile since I've looked at it, but from what I remember it seems to accumulate forever if it's not used. We, like many other employers ...

I opened a support ticket and it's all fixed now. Kudos to Tech Support. There was a bug in v11 that had been fixed about the time we upgraded to v11.55. Somehow in the upgrade the corrupted data from the bug didn't get cleaned out. It sounds like it was a timing issue maybe. All it took was a manua...

... Frankly, I suspect that you have the tax Payroll Item Descriptions setup incorrectly as no one else has reported any problem with the W2 in this way. I'd make sure that the Federal Withholding Item (900 is the default) is set as a Tax Type of Federal Withholding . That the items 920 & 940 are s...

I was about to post this as a separate question as I thought it was a separate issue. But then I realized the two minister W2's are also incorrect in the same way as non-minister W2's. For each, Box 3, SSI Wages, and Box 5, Medicare wages, are blank. Box 2, Federal withholding, is correct. Box 4, S...

I was about to post this as a separate question as I thought it was a separate issue. But then I realized the two minister W2's are also incorrect in the same way as non-minister W2's. For each, Box 3, SSI Wages, and Box 5, Medicare wages, are blank. Box 2, Federal withholding, is correct. Box 4, SS...

For at least the second year now, we have had to manually edit the system-generated W2 forms. As generated, the FICA withholdings in Box 4 (SSI withholding) and Box 6 (Medicare withholding) were incorrect for some non-minister employees. The only non-minister W2 that was correct this year was a temp...

OK, the MR announcement says it added a 941 form, which would imply a MR each year. Kinda makes sense with the IRS forms subject to change each year.

Never mind. Just noticed there was a new maintenance release, and that fixed it.

Which raises another question ... did the MR actually fix it, or are we going to get another MR this time next year? I'll see if I can check the MR announcements.

Our treasurer tried to run the 941 Assistant to generate the 941 report for Q1 2014. However, the 941 Assistant seems to think it is still 2013. The dialogue box displays "Year: 2013" and it can't be changed. The manuals says, "Year: The current calendar year is displayed by default." which implies ...

I just got off the phone with support. This was a call-back to report on the problem. They reported what Jeff did in his post. I ran a test on it and it did run fine after posting payroll. Thank you! I have to give props to PC and the support staff for their help. This wasn't a time-critical issue b...

All accounts assigned to all pay items are active in the CoA. Just for grins I tried something. First, I merged the FIT, employer SSI and Medicare share into 1 account. Then I verified that account was properly assigned on the appropriate pay items (it was, the move/merge function did it). Next, I c...

I'm so confuuuuuused, :lol: I cycled through the "Pay Items" tab of all employees (6). They all have their appropriate pay items listed and checked. By appropriate, I mean the particular salary item and tax items. Clergy has some tax items checked, but not all. Staff has them all checked. If I edit ...

The place to look is in Payroll / Setup / Maintain Item Descriptions for the item that is attached to the employee. I'm guessing you do not have a CR account assigned in that particular Item Description. You mention an item attached to an employee. Are you thinking this is a paycheck? If so, it's n...

Sorry, I was in a hurry when I posted. We use the Payroll module for payroll. Each month we have to submit our tax liability. To do so, we use the "Create Accounts Payable Entries for Deductions" option in the Payroll menu system (if this option is in the AP module, I've never seen it). This creates...