User Support Forum

To clarify. You're saying there is no way to record these refunds to the proper expense account the way that we are set up? Correct?

Continuing with the debits/credits and check amount as different amounts causes what issue(s)? I'm pretty certain something is going to end up off afterward.

We do not have it set up as a liability. We're a small church with few transactions. The decision was made prior to my involvement to set it up as any other vendor. I get copies of receipts as the Visa card is used and match them up with the statement when it arrives.

Warning: Debits/Credits are out of balance with invoice amount. We have two refunds on this month's Visa statement. The refunds go back against two different expense accounts. Neither of those expense accounts has current charges on the Visa statement. How do I enter this transaction in AP? My check...

It appears Tech Support fixed it. I hope this time it holds. Print drivers for something I don't use may have been the culprit. I'm posting this update for anyone else who may come across this issue.

Since installation of a new computer with Windows 11 I have issues printing checks. I am thrown from the program whenever trying to "Print Open Invoice". At times, I can print a report first then I'm able to print checks. It does not always work though. Tech Support remotely reinstalled the program ...

We moved to PC+ in 2013 but not at January 1. We had to make "catch up" entries. Our January contributions were entered to Fund Accounting but are not showing in the contribution module. Is the correct way to fix the issue to pull the January contribution envelopes, enter them and then only update t...