User Support Forum

Thank you, NeilZ. I was told they should always equal, so I was trying to figure out how they were off. Thanks again!!

I get this when I try to enter some numbers for our money market account. I don't know if there will be an ramifications for that, and was wondering if someone could tell me. We have our books open back to January 2013, and I'm trying to post in March. What will this screw up? Thanks This sounds li...

I get this when I try to enter some numbers for our money market account. I don't know if there will be an ramifications for that, and was wondering if someone could tell me. We have our books open back to January 2013, and I'm trying to post in March. What will this screw up? Thanks

Just a couple of questions and forgive me if they sound too obvious and you've already done all these things: 1. Did the reconciliation reconcile everything to zero? 2. If not, was it the total of the voided checks? 3. Did you clear the voided checks in both the "Deposits and Other Additions" porti...

I just noticed that some checks were written in March and voided in May. What does that change?

I was doing the reconciliation, and the check register matched the ending balance with the bank. However, the balance sheet on Power Church is off by exactly $2,619. I found 3 voided checks that I cleared in the reconciliation screen. The problem is that it the total is not being reflected on the ba...

We had a lady in the church buy some kitchen utensils, for a funeral we had at the church. She asked me to show it on her tithe, if possible, and I wasn't sure how to put it in the computer for her report at the end of the year. Because, if I put it in through the Contributions module and post it, i...

When I reversed a contribution this way, with the "reverse" button (version 11.5), the system reversed the contribution in the "income" account and the "checking" account but did not remove the contribution info from the individual contribution statement. The only way I found to reverse everything ...

Will I have to mess with anything in accounting since it is just moving from one person to another? The amounts are staying in the same receivable account.

How do I move Contributions from one giver to another without messing everything up? I posted it under the wrong person without noticing.

How do I get a report that will show balances that include last year and this year?

We have two daughter churches that I need to take off our books. 1) How do I take them off the books and start a whole new account for them? 2)How do I find a funds total balance, that will include last year, as well as this year? I have been looking through the handbook and can't seem to find anyth...

We have 18 past/present employees receiving a W2 this year. How do I select on person for reprint? As of now I will have to reprint all 18 to fix just one mistake. Thanks!!

I think I finally figured it out. I was changing the status of the check to 1099, but you have to click account information. Under account information you need to check the box that says print 1099. That will add the vendor to the 1099 report you will need to fill in the actual 1099 form

I've marked people as 1099 but they won't show up on the 1099 report. Any idea how to change that?