User Support Forum

OK, we got it. I needed to go into "View Posted Contributions" to "Change Pledge" and select the "Do not apply this contribution to a pledge" option for all the pledges this year. With those contributions freed up from the pledge, then I could go back into "Maintain Pledges" to "Search for Contribut...

I'm 100% sure the contribution data is wrong for a couple of reasons. I maintain separate spreadsheets of our contributions, and I have confirmed that the three members have contributed 3080, 3575 and 650, respectively, into our general fund. All three have contributed to other funds during this tim...

I think the problem is, in all three examples below, the Contribution Statement contradicts itself between the Fund Summary and the Pledge Summary. The Fund Summary section is correct, and the pledge summary section is off, and the Late Payers Report is also off by that same amount. I ran the statem...

Thanks for the advice. As you suggested I checked three of the members with bad data. None had pledge start balances. I also reindexed all files and then checked contribution statements for two of those same members again. Alas, neither suggestion worked. The problem still persists, even after I log...

Thanks for the suggestion. I tried it but it didn't fix the error. The really puzzling part of this is that the Contribution Statement shows all of his contributions and gets the right answer in the "Fund Summary" section, but not in the "Pledge Summary" section. The Pledge Summary is off by about 2...

The may be a bug in the system, as I set the two dates the same. I ran the contribution statement for the person in question, and the Fund Summary section shows the correct amount. The Pledge Summary section of the same statement shows the wrong data. I went back to the View Posted Contributions scr...

no, these contributions are all from this year.

The person I'm thinking of in this example sometimes skips weeks and makes up for them in subsequent weeks, but we have other members in the same boat who attend without fail.

I'm having a problem with contribution statements. Several of our members are on the "late payers" report but they are actually current in their contributions. The bad data is shown on their individual contribution statements as well. An example might help explain it better. A member who pledged $10...