User Support Forum

Thank you! Support found the problem. I needed to shut down Power Church first.

Thank you Neil, I did that and got the message background app does not exist...
I am also waiting for help from support.
Debby

I am having trouble with updating the maintenance release. I downloaded it from your link, but still could not get it to install. How do I contact support?
Thank you.

Testing to see if I can post from home now...techs working on it.

OK. Thanks very much. I'll stick with it as is then.
Blessings,
Debby

I can, but I may not be looking in the right place.
I went to preferences. Contributions Set-up. Permissions only gives me for the sub...

When I get someone to help, I only give them permission to do donations.

I don't think I've ever messed with my permissions?

Thanks,
Debby

Sorry Neil, I have been having trouble answering you.

I am the only admin on the system. Please advise.

Thanks,
Debby

Thank you Neil,
I went there, but the numbers are grey, so I can not edit it from there.
I was just wondering if there's another spot to enable that.
Thanks for your help.
PS. I'm having trouble with the website blocking my IP address. Strange.

Help?
For some reason my receipt numbers are starting out with the same numbers as last year.
Is there a way to change the start receipt number?
Thanks for any help.
Debby

Thank you! That worked!

Hello,
This week my reports started exporting to PowerChurch14 folder, and not opening upon export, as requested. Is this something from the latest update?
I've figured out how to find them, but it's not as quick.
Thank you,
Debby

Hello,
I have never attempted to give a receipt for Gifts of Kind before.
Do I treat it as a cash donation to General, and then post it to an asset account?
It was concrete for a special project.
Thank you,
Debby

"OLE IDispatch exception code 0 Crystal Reports ActiveX Designer Invalid directory" I am getting this message when I try to save any report ( Power Church Plus Version 14) on my PC laptop. The laptop has Windows 10 on it. I tried the option to 'fix it' using: Run Net Setup, but it doesn't help the s...

Hello,
Is it a good idea to delete old versions of PowerChurch from the computer once Power Church Plus 14 has taken over?
Thank you,
Debby