User Support Forum

The new computer is a Windows 10 machine. Print driver is up to date (installed by our copier rep). No errors, one bounce back (that I usually get when sending info to this member). It's random across all fronts. Local/non-local, old member (ie, low envelope number)/new member, alphabetical, etc. It...

Yes, that is what we did. All the information is there. I can pull up any member's statement and it is correct. The error occurs only when emailing and printing the whole batch. I checked and updated our email settings; I would think that was the problem except that it does email SOME statements. Ju...

I'm running into an error in printing and emailing Contribution statements (we send them quarterly). We prefer to email them, then print those that are not emailed. This has always worked fine in the past. We got a new PC last month. All of the information appears to have installed and transferred c...