User Support Forum

Thank you, I will.

We too received three separate refunds. One for the current year and two for previous years. I did post the current year to the insurance income account but am not sure what to do with the almost $3,000 for previous years. If I post the entire amount to the current year expense, at the end of the y...

We too received three separate refunds. One for the current year and two for previous years. I did post the current year to the insurance income account but am not sure what to do with the almost $3,000 for previous years. If I post the entire amount to the current year expense, at the end of the ye...

No, actually the Vanco portion was set up in Jan 2017. Since you're using Powerchurch Online, my advice is to use your FREE phone support, and call them on Monday. Much easier than trying to figure out issues via this forum. I forget that we are entitled to free phone support. I will do that on Mon...

No, actually the Vanco portion was set up in Jan 2017.

Probably Oct or Nov 2016 but we have PC Online so all updates should be current.

All of my Vanco Online contributions are posting as TEXT contributions instead of online contributions. I also have text contributions that are posting as text which is the way it should post. I have two accounts with Vanco. One for online and one for text. I have to import both Online & Text to get...

I did use the free support and was told the A/R module is not one of their full feature modules but it does work. It is going to get an update but in the mean time I should just delete the line description in the funding accounting A/R Journal before I post it. I already had an idea that was what I ...

Yes, the demo is 11.55 and we are using the online version so our version is 11.55 also. I just checked.

You are right. This was to be a prepaid camp invoice which I set up through A/P first. I then entered invoices in A/R for the three and posted the payments and all the rest is as I stated. I will download the demo version 11.55 if it is available and see what that does before I call. Thank you so mu...

I tried this out with the A/R module as suggested and it all seemed to work fine. I entered 3 invoices for 3 customers at 275.00 each. That all worked fine and was posted to the Fund Accounting fine. I then went back to A/R and posted 3 payments to those 3 customers for 50.00 each. After that I ran ...

Got it. Thanks so much. You all make my life so much easier.

Maybe I didn't explain it correctly. I have done step 3 but that isn't really what I want to know. When a donor chooses to offset some of the porcessing fees and it is posted through the contribution module from Vanco, how should I account for the processing fee the donor has agreed to offset. When ...

Thank you so much for that. I hadn't even thought of that and it woud be so much easier to track for next year.

I guess what I'm wondering is would it be acceptable to enter all of the income from Basketball camp using the cash in plate account. When our members tithe online, I always attach it to them in contributions. If part of the income is actually a contribution toward the church, then per IRS rules yo...