User Support Forum

Thank you so much.

No, the contributions are NOT in the unposted queue. This solution will work - thank you.

I was not the person who did this. I am trying to clean things up. I have no idea how the contributions got posted in the Contributions module but didn't make it to the Fund Accounting module. They aren't in the unposted transactions anywhere. And we have posted other contributions multiple times si...

I'm trying to clean up some issues in our financials. Somehow we have managed to get a week of contributions posted to the individual members in the contribution module that are not in Fund Accounting. They are not in the unposted file in Contributions. I'm needing advice on how to fix. My first tho...

I'm trying to clean up a mess. Our finance person hasn't reconciled the bank statement since January.

I started to reconcile February and I may have messed something up. Is it possible to abandon a reconcile once you've started and reset it back to how it was?

Printed off a check register. In the Recon column does the "C" stand for Cancelled?

I voided a check and posted the void, and then when doing my bank reconcile realized that I voided the wrong check (right vendor - wrong check). Can I go back into the AP module and enter the check number and click Void again to reverse the void?

I have a unique situation that I've not encountered before. My June bank statement is out of balance because our bank processed three checks twice (they were deposited by the receiver via mobile banking and at the bank and for some reason they got thru). I called the bank and they made a deposit int...