User Support Forum

Hey, I am looking for help on how to setup a taxable love offering in the payroll module. I currently have our love offerings setup as a income account from contributions and that goes into a liability account. When I pay a check, I pay it out of the liability account directly, however this won't wo...

Hi,
I was able to resolve this issue as a print driver problem. The selected print driver was somehow changed on the computer to an incorrect one. Once that was changed, everything started working.

Hi, I am trying to print any report (in accounting & contribution module) and receive the following error and then PowerChurch crashes. Error:1440 Method: report_init Line: 9 Message: OLE exception error: Exception code c0000005. OLE object may be corrupt I hit OK on this and the follow error comes ...

Hi,
I have been looking for a place to add a State ID that will populate under the W2 forms, but can't find it. Any help would be great.

Hey All,
I am trying to download the latest Maintenance Release, but I keep receiving the following error:
"Download validation failed with the following: There was a problem connecting to the server. Please try later."

I'm waited and tried and the internet here is working just fine. Any ideas?

Hey, I am trying to figure out the best way to handle this. We had a member give $50.00 and designated it for our Youth Pastor. The check was deposited and I entered it into our love offering liability account to be paid. I thought I would be able to create a pay item in payroll to draw from this li...

The funds haven’t been returned yet. The images of the first time the check was bad an instead of 14082, it was sent through at 14032. Then, a month later it was sent through as 14082.

I need some help on how to handle this situation. I had a payroll check clear through our account twice. The first time it was sent through the check was cleared under check number 14032 and I caught it. Then in July, the payee wasn't sure if they had cashed the check and resubmitted it. The check t...

Ok. Thanks Neil

Couple follow up questions: 1. Is it recommended that I change the box 1 number prior to submitting my 941 to the IRS to accurately reflect the number of employees during the reported quarter? 2. Are their plans in the future to change PowerChurch to include employees paid during the reporting quart...

I've got the backup uploaded for you to review.

Ok. I’ll get this uploaded tomorrow. Thanks.

The odd part is when tech support fixed it last quarter they checked 2nd quarter and it was fine. Now all of a sudden it isn’t.

Yes, all payroll is posted. As of June 12 I had six employees. I had one employee taken off of payroll at the end of May. Box one shows 5 employees

I understand I can edit the 941 once it’s compiled, but I’m just concerned why the software is omitting the individuals to being with.