User Support Forum

We are using the desktop version. The administrator has forgotten the system admin password. He has tried multiple times to try some guesses, but none of them are correct for the system admin. Is there any way to recover or reset the password so that we can get back into the system? Or is all hope l...

I ran a reindex a few times and kept receiving the following: WARNING: The following problems were found in your accounting files. If you continue to get this warning, please contact technical support. Transaction key duplicated Transaction detail key duplicated I am guessing that this may be the so...

My account 1110 account is not reconciling. I ran trial balance for January 01 2019 to September 30 2019 and everything balances correctly. I checked account activity and everything balances correctly. Yet when I run reconciliation, it shows that my 1110 account balance is -2647.59 whereas it should...

It seems that AR invoices are only posted to FA after they have been paid. Is there a way to post the invoice once it is generated, and then post the payment when it is made?

In our PC12 software, we have been entered thousands of books into the education library on behalf of the seminary that also shares the same building. The seminary has just purchased their own version of PC12. We backed up the education library, and then restored the backup into the new software. No...

Thanks. Yes, we are on version 12. It seems that the tax is based on the annualized amount of the paycheck, not the annual income. For example, if the employee was paid 3000 once a month, then the system would compute the tax for 36000 per year and divide by 12. That amount would then be the tax. Bu...

We have an employee who was authorized for a bonus in addition to the monthly salary. This bonus was earned for 3 years of continuous employment. I added a payroll income item for the bonus. However, when the system calculates the tax, it seems to take the amounts of the tax table and divide by 12 f...

With the upgraded AR module, it can definitely be used for what you want to do. You'll definitely have to change the Mailing Categories, and Personal Profile Status codes from the defaults, but it will cover many of the items you need to track. You'll need to have a mailing list profile, and person...

Greetings, Our church has been using PC for our church records and it has been a great tool. Our convention owns and operates a seminary. They are looking for software to track students (interested, enrolled, alumni), student accounts (charges & payments), financial accounting, payroll, and fixed as...

Is a way to run the Cash Management report by fund (either range or all). We want to see our available cash position in our 01 Operations fund separately from our RU Restrict Use Fund. We have 01-1110 and RU-1110 for example. We would like to be able to run separate reports based on the different fu...

I found the error, it was my understanding of the report. The Statement of Activities report is a consolidated report, not a "by fund" report. The RF-4870-107 release is reporting under TEMPORARILY RESTRICTED column, and the RF-4999-000 is reporting under the UNRESTRICTED column. So everything is go...

Here is the underlying entries: Entered transaction in Fund Accounting RF-1220-000 Call Account 2400.00CR RF-9010-000 Trf to Capital Fund 2400.00DB RF-4870-007 Seminary Release 2400.00DB RF-4999-000 Temp Restricted Release 2400.00CR 01-1220-000 Call Account 2400.00DB 01-9520-000 Trf from Reserve Fun...

The transaction history and audit trail would be on fund 01 for all the transactions already in history. But then what I am asking is doing something like 01/31/2015 01-4710-101 DB 1000.00 01/31/2015 02-4710-101 CR 1000.00 02/28/2015 01-4710-101 DB 750.00 02/28/2015 02-4710-101 CR 750.00 So the fund...

2015 is still open, and this request came from the 2015 audit. Let’s just say we are FAR behind in our accounting but are working hard to get caught up. There were no checks written from our mission house fund in 2015, only income. In 2016 there was income and one expense (release from restriction)....

Our auditors have asked if we could set up a new fund for our reserve accounts (donor restricted funds, donor restricted income, etc). Our transactions are already entered into fund 01 (there are MANY of them for 2015-2017 years). I set up fund 02 for our reserve accounts and selected the GL account...