User Support Forum

We are using PowerChurch Plus Version 14 (online). There was a recent update that I'm sure we downloaded as I remember clicking to see what changes had been made. I also checked to see that we are current with maintenance releases and there are none to download.

Yes, the accounts were active; however, in the meantime I discovered the "add to fund" button and I now have all the correct accounts listed when I print the chart of accounts. BTW, regarding the previous issue with errors I made entering Group vs. Detail accounts, you were correct in saying you tho...

Hello...it's me again, still trying to set up new funds and accounts. My next problem is that, while an account newly set up will show as having been entered in Maintain Chart of Accounts, it does not appear when I print the actual chart of accounts for that fund, nor does it appear when I am in Mai...

Thankfully, no, there have been no transactions using these new funds/accounts. I was hopeful that this might be the case, so I will try deleting and re-entering. Fingers crossed!

Thanks again!
Robyn

Neil - thank you for clarifying this for me. To say the least, it has been challenging trying to find available account numbers in moving from one fund to nine. I have another related question... In entering these new funds/accounts, I mistakenly labeled a couple of them as "detail" rather than "gro...

My apologies if this topic has already been dealt with. I can't get beyond the search because it tells me the words "new fund account" are too common. I am working in PowerChurch Online, and as part of a number of changes within our church, we are moving from a single fund account (01-General Fund) ...

Thank you, Neil - great workaround! Glad to know I wasn't missing something in the report menu!

I apologize if this has been covered in another thread, but I cannot find anything using search. This is probably a very simple question, but is there a contribution report that shows the totals (last year) using ONLY the envelope number? This report is being sent to our auditors and I don't want th...

What is the best way to deal with advance cheques? I often receive requests for cheques to be issued that will cover upcoming expenses. The receipts I receive may be slightly more or less than the amount asked for. How should I enter the initial advance cheque, as well as reimbursement of unused amo...

Thank you so much - if I had just read it carefully I would have seen it said "install" rather than "download." Sigh...

I apologize if this topic is covered in another topic thread - I tried a number of times in the search bar but was unable to find something that would show me what I need to know. In 2018 we had two interns working part-time. Their salaries were charged to the Pastoral Staff account rather than the ...

Just wondering why the notification for the maintenance release (Version 12) pops up every time I open the program. I did download and install it when it first appeared. I assume there isn't a new release each time and that it is just repeating itself.

Thanks!

Not sure if anything like this has been posted - my apologies if it has. While updating our payroll records yesterday in preparation for tax time, I found that all the social insurance numbers (current and former employees) have been replaced with meaningless characters. Could this mean that there i...

Thank you, Neil - much appreciated! For those of us who struggle with accounting, you are GOLD!

In May 2017 I made out a cheque using the name of the company on the invoice, and after it had not cleared for a couple of months, I contacted them by email. I only just heard back from them (November) and it appears she could not cash it as it should have been written to her personally. She has not...