User Support Forum

Thanks will try your suggestion. The contributor brought in his banks statements and the checks did clear.
Two March dates say Transaction not complete due to funds missing accounts. How do I view what is missing?

I don't think this is the issue but need to know anyway, can you run a report of changed envelope numbers? OK my problem: A contributor made a March 2019 $600 deposit and 2 are missing from his Contribution Statement, should be envelope 524 with H last name. I have viewed posting reports for all of ...

Figured it out. Have to go to Posted Contributions, select wrong envelope number, the date posted, then you see the reverse. After that do to the correct envelope number and post the same amount, date. Then post to accounting module.

I'm missing something. I do not see a Maintain Donors from the Contribution Module

Needed to update the recent Maintenance Release. So caution to all, do them. It was a $30. lesson to not procrastinate.

Entered the 4 new accounts in Chart of Accounts. Equity, Income, Release and Expense. When setting up Add New Donor Restrictions I get the following initial error "Error with Creditbox 1 - Value: Data type mismatch. Unbinding object creditbox1." It will still walk me thru setting up the 4 accounts, ...

Thanks Neil for the lengthy explanation. It is as you thought, a backup was restored on 2/19 at 9am and 2pm so guess the backup wiped out 2/18 posting. I'm running dual systems planning to convert to PC completely at end of year. I have begun only backing up accounting and not all data which should ...

Thanks all. Found it and all solved

There are no unposted contributions, so if it was not posted to accounting module then where did it go? I have a printout of Fund Accounting Posting Report stateing it was posted on 2/19/2019 but that date is not showing up in the accounting module Posting reports. So if it is posted in the contribu...

Feb had 3 deposits posted in Contribution module. The three deposits show up in all reports in the contribution module, and on members records. There are no unposted contributions, all posted. The 2/17/19 deposit is not showing up in the Accounting module, and there, too,all contributions are posted...

What report will show how a check was issued, rather what expense account was used? The activity report for the bank account shows an issued check but not what expense account was used.

Thanks

Call Tech, just need to re-index. All solved

When trying to run "view unposted contributions report" the following error comes up.
Can anyone help please.

Program: NAMEHANDLER.GETPARENTFIRST_LASTNAMES
Line: 347
Error: 2061
MESSAGE: Index or expression does not match an existing member of the collection.

Thanks

I've searched high and low.. I have an account # 5163 (a salary expense) that is showing up twice in some reports, anything to do with budget reporting shows twice, the account close to report, twice. Only shows once in The maintain chart of accounts, account activity, account dependencies. I'm curr...

Thanks Neil!