User Support Forum

There's nothing in the system audit log for the past year. I followed your advice and created a manual check to correct everything in the system. No other transactions seem to have been affected so I'll continue as usual and hope for the best. Thanks for your help!

On May 14, I entered an invoice, printed the check, and mailed the check to the vendor (#3043). Now that transaction is missing from the system. I have the stub from the check so I know it was there at some point. The transaction does not show in posted transactions, there are no unposted transactio...

We use Vanco for electronic giving. A member did one transaction in Vanco contributing to two different funds using two different bank accounts. One of the bank account numbers was incorrect so that contribution was returned. The transaction was like this... - Contribution of $50 to general fund wit...

Thank you!

When we followed up with the payee of an outstanding check, he said he had lost that check and did not want the church to issue a new check. Instead, he wanted it to be considered a donation to the church and have that amount show up on a contribution statement. What is the best way to do that?