User Support Forum

Recently had a new website designed and when contributors use the online giving button all the contributions are deposited into our general fund checking account. This is a problem because some contributions are for missions. When I enter the contributions in PowerChurch I enter them into the correc...

A member had to discontinue their Vanco contribution. She was unable to stop the last contribution in time and requested a refund. A check was issued to her. How do I enter that on the accounting side and show it returned on her contribution statement?

The last event happened about 2 weeks ago and I don't see anything in the even viewer. If/when it happens again I will go immediately to the event viewer.

We're using Windows 11. Ram memory is 8 GB. Space remaining on hard drive is 138GB. Not using client/server setup. Not getting an error message so I found the event viewer but I'm not sure what I'm looking at and what information you need from it.

We're using it on a local computer.

Occasionally while I'm working in PowerChurch it just closes. Not sure what is causing this. Is there anything I need to do to correct this?
Thanks.

Yes, this definitely helped. Thanks!

Thanks for your reply. I do have another question. I do not have 01-3110-000 Unrestricted Equity. I have 01-3110-000 Unrestricted Net Assets and it is used in Fund 01 General Fund. Do I need to add another Accounting Fund for the Savings Account? I'm confused about how to set this up. Please pardon ...

In January of 2022 we started a new savings account. When it was setup in PowerChurch the beginning balance was not entered. Recently we were trying to reconcile it (a little late) but since we didn't enter a beginning balance we don't know how to make it balance. Is there any way for us to go back ...

We have several savings accounts. How do I enter interest earned in these accounts? Thanks!

We used our debit card to pay for tickets to a play. We have already been reimbursed by everyone attending and deposited to our checking accounting. How do we enter this to show the deposit and the reimbursement of debit card charge? Thank you!

1. I've been using the laptop for a year for contributions and accounting. Everything is working and we are using it to run all the reports we need. 2. For the past year the office manager has continued to use PowerChurch 11.5 on the office desktop. There may be some disagreements in envelope number...

Yes, we have wifi. Just didn't think about using it for PowerChurch...LOL. I'll have to figure out how to do this. I may be back with more questions. Thanks for your help.

We have PowerChurch on our laptop and on the office desktop computer. We are entering the weekly contributions on the laptop on Sunday mornings. How do I transfer these contributions to the desktop computer?

I thought about using the Delete Old Data but was unsure. Thanks for confirming it's ok to do.