User Support Forum

Thank you for the info.

In printing Contribution statements for Calendar 2024, I noticed our church address has an incorrect zip code. It's the address that prints on the left side at the top. Not a big deal, but I need it to be correct. Where is the mailing address for the church stored in the database? Need to know so I ...

Thank you so much. Correction has been made.

I have found a manual check entry from earlier this year where the incorrect debit account was used. I went to "View posted transactions", found the check number, and noticed the incorrect account number. "Reverse and Correct" does not work from that screen because the problem was created in Account...

Thank you so very much for your help. I added the new account to Contributions and it now shows up. Thanks for taking the time to reply.

We added a "love offering" item in Chart of Accounts. Set up Fund Balance account in 3000 series, Income account in 4000 series, and expense line item in 5000 series. We will soon be receiving contributions to "love offering", however, I tested adding a contribution to the new account and it does no...

Thank you so much Neil. That transaction has been voided, processed through the system, and the balance in that account is now correct. I appreciate the help so very much....Janice

It has been posted to Fund Accounting. For example, I ran an Account Activity report for that account. In the "Reference" column, instead of a check number, the Reference is "Monthly".

In Accounts Payable module, a monthly repeating item was released that did not get used (from the month of April). How do I get rid of it the proper way? It keeps on appearing on different reports and also on the reconciliation report for our main checking account as being outstanding. The bill has ...

Thank you so much! I am still fairly new to PC and totally overlooked going back to Fund Accounting. However, the check is now posted and bank recon checks out. I appreciate the help.....Janice

We have version 14.4. I went to Post Accounts Payable. The check is not shown on screen "Select Checks to Post", just the checks that have been written for July. As stated previously, the check does appear on Account Activity report for May, but is in bold as unposted. ..Janice

We wrote a check to a vendor in late May, so it did not clear the bank until June. Now the reconciliation for June's bank statement is out of balance by the amount of the check written in May. That check number does NOT appear on the screen where you select transactions to post. I printed an Account...

New user here and playing catchup. I need an Income and Expense Statement for months Sept-Dec 2023. System defaults to 2024 and will not accept changing to 2023. I went to Accounting, Reports, Income & Expense Stmt, Accounting Months---year defaults to 2024. I am still in the process of entering dat...

Thank you Neil. I will check with the couple to see how they want their Contributions statement to appear.

My church is new to PowerChurch. We have version 14. Trying to get the membership set up correctly. Have added a husband and wife and they have the same envelope number. But the wife has her own checking account and tithes from her own personal account. I want to give her a different envelope number...