User Support Forum

Thanks for the info about sending the statements but we fixed it by changing the password on that last screen. Seems that the password must be updated at least once a year or maybe twice a year. We changed the PW and the statements emailed. I hope that's the fix for you also.

We are getting an error message of "A problem occurred connecting to SMTP server prior to sending the emails. Authentication unsuccessful user credentials are incorrect." It won't let me get past this and send our statements out by email. Any help would be greatly appreciated.