User Support Forum

...I have been backing up the contributions module periodically onto a flash drive. I always verify to make sure all is OK - and it has been. ...Now, I tried opening one of my backups in order to view and possibly make a copy of a contribution statement. When I click on it, I receive "invalid image"...

Guess what? I decided to try changing my comcast e-mail address and password. Then, went into Power Church and tried sending the statements...............yay!!!!...it worked. I don't know why that change would make a difference, but it did and I am one thankful secretary. Thank you for your patience...

Not that I know of. I chatted with them the other day about this problem. They replied, but nothing has been resolved.

I e-mailed the annual statements on January 15, 2011

Here I go again. Unable to send out contribution statements for first quarter. Get a message saying a problem occurred in connecting to SMTP server 2.0.0 omta19.emeryville.ca.mail.comcast.net Please help! LaVerne Setup: outgoing server.....smtp.comcast.net:587 box checked for requiring authenticatio...

I have a couple of 6-month contribution statements which I do not understand. The following is one example: The member has given $5,400 to our current fund during the past 6-month period. His pledge is $200 per week which totals $5,200 ($200 more than pledged). The Pledge Summary information states,...

I use comcast browser at home.

Computer at church is used by a number of people so it is hard for me to access it when I am free.

Back again. I am working from home and I do have Comcast. Yes, I restore contributions backup to the church computer once per month. Everything is in sync as of June 30th. I also make sure that membership & personal profiles is up to date on both machines. I usually print all the statements from hom...

In response to your question whether I am using the church computer or if I am doing it at home....the answer is I am working from home. By the way, I like the way you repond. Everything is spelled out quite clearly which will help me understand exactly how to do whatever I need to do. I look forwar...

I have 13 members who decided to have their statements e-mailed rather than printed & mailed. I followed the Power Church "E-mailing a report" guide and get to the Selected people from Personal Profiles. When I click next, I get my list. Is there a way to select ALL on my list or must I do each one ...

Member A - Env. # 110 Has contributions posted in 2010 Member B - Env. # 111 Has contributions posted in 2010 Envelope Numbers are switched thus contributions are posted to the incorrect person. When I attempt to reassign the numbers to the correct member, a message is received that I can't do that ...

I have a fund called Easter Giving. We have recently begun a fund called Seasonal Giving (for all holiday contributions). I would like to transfer the funds from Easter to Seasonal and then delete the Easter Fund number. I know I can do this by individual members, but is there a way to do all of the...

Registration #21754 PCPlus7 Operating System Windows NT 5.0l Attempting to restore mailing list and profiles from church computer to home computer. I backed up the above from the church computer on a disk which I brought home and attempted to restore to my system. These are the messages I received: ...