User Support Forum

Long story, but we now have an account in the accounts receivable module that shows a balance due. They in fact do NOT have a balance due. There are no invoices floating around that account (no pun intended) for this balance due. I need to change that balance due to be zero. How do I do this?

We have an Accounts Receivable problem. The system somehow deleted an invoice after the invoice was paid. When we run history for the customer, we see all invoices except one (the missing invoice) as an invoice entry. We see all invoices (including the missing one) as paid. This shows the customer a...

I have noted that the persons who originally configured our accounting system did not enter correct values for the various balances. When we print a fund report, the difference between the "TOTAL ASSETS" amount and "TOTAL LIABILITIES AND FUND BALANCE" is not zero, which it should be. The bank balanc...