User Support Forum

:D Problem has been solved!! As promised in an earlier post, I am providing information concerning the problem and the fix. The problem became a bit more confusing before it was resolved. Upon further review we found that the financial reports appeared properly in PowerChurch on three of the four co...

I will post concerning the problem and any fix that resolves the problem.

A decision has been made to have our Administrative Secretary initiate a call to PowerChurch Technical Support for further assistance since the problem appears to be more complex than we initially thought. Having me act as an intermediary trying to answer questions has proved awkward at best. I have...

Thanks NeilZ. I sincerely appreciate your effort to provide consultation. Obviously I did not make it clear this is definitely a software rather than printer problem. When generating the reports in PowerChurch the reports are always missing the last digit when they appear on the screen. When subsequ...

Thanks for the suggestions provided so far, but we still have not come up with the solution to our problem of the lost digit. We checked and we have the maintenance release PCPlus v 10/10.4 dated 11/21/2011 installed. We tried saving the reports as PDF files and then printing. Problem still persists...

Thanks for the suggestion, but I have already installed Ver 10.4 which is the most recent maintenance release. Any further suggestions concerning how this problem was previously resolved for others who reported this problem?

Our church is using V10 of PowerChurch. Our administrative secretary and treasurer are reporting that the final digit in the current year column on reports is missing. They have checked the Forum for help in resolving this problem. Being a critical time in the fiscal year, it is important that we ge...

Thanks for your extremely timely response. Since posting my question, our Treasurer contacted me and indicated that he misspoke in his original information request. He does not want to send accounts receivable statements via e-mail. All he wants to do is send contribution statements to members. I al...

Our Treasurer has asked questions which I have been unable to answer for him. Therefore, I am hoping that one of our more experienced users will be able to help me answer the following questions: Does version 10 have the ability to generate and send monthly accounts receivable statements via email? ...

Thanks for the extremely timely response. Not exactly what I was hoping to hear, but I sorta thought this might be the problem. Will be upgrading to Version 10 soon so look forward to the improved capabilities.

I just installed an external hard drive connected to a USB port. The drive works fine with all my applications except PowerChurch V9. I would like to use this drive to backup and restore PowerChurch data. When I use the Backup or Restore functions in PowerChurch I do not find my new external hard dr...

For the past year I have successfully used a CD-RW disc to backup and restore our data in PowerChurch Ver. 9. Two weeks ago I started getting a message saying that the backup can not be completed because the disc is not writable. It is exactly the same disc I have used for months. Never willing to s...

Any suggestions how to get rid of the corruped file? I only had a couple of custom reports created when the problem developed. I could easily replicate them. Therefore, I would not mind losing those reports. Since everything else seems to be working fine in PC V9, is there a way to reinstall just th...

Thanks for the suggestions offered to date, but I have to report no success in resolving this problem :x . Our network administrator informs me that permissions have not been changed in the past three months. I do not have limited permissions, in fact I have full permissions. When I go to Utilities ...

Anyone have any idea why I am getting the following message when I try to enter the custom report writer? PROGRAM: PCREIND LINE: 1016 ERROR: 1718 Message: File p:\qmdict.dbf is read only It does not matter whether I am in Membership, Accounting, Contributions or any other part of the system. When I ...