User Support Forum

I apologize that I missed your original reply. Version 11.5/11.55 will not print a million dollar check. The check printing process was improved in Version 12 to support check amounts that large. OK thanks. Can you tell me if we upgraded to Version 12, is it a very simple upgrade? (i.e. does all ou...

What version of PowerChurch are you using? I just ran a test in Version 12.2 and it printed an AP check of over a million without issue. If you Version 12.2 and are using a custom check layout, the problem may be with the formatting of the check amount field. Just replying again as I have had a res...

What version of PowerChurch are you using? I just ran a test in Version 12.2 and it printed an AP check of over a million without issue. If you Version 12.2 and are using a custom check layout, the problem may be with the formatting of the check amount field. Just replying again as I have had a res...

We use version 11.55

We are in the midst of a building project and wrote our first construction payment that was over $1,000,000. While the amount could be entered into the AP module fine, when we printed the check, the body of the check did not fill in properly, it just showed up as a line of **********************. Th...

I ran a Contribution Range Report and noticed that the total amount given is less than the total amount given on a Funds Report. Because both reports are generated from the Contributions module, I don't know why that is. I double-checked to ensure that all the parameters are the same. The Funds Rep...

I ran a Contribution Range Report and noticed that the total amount given is less than the total amount given on a Funds Report. Because both reports are generated from the Contributions module, I don't know why that is. I double-checked to ensure that all the parameters are the same. The Funds Repo...

So we have solved our problem, but my question/concern is how is it possible to have an envelope number assigned to a non contributor? Did our data entry person do something when they originally set up this profile and assigned the envelope number to this profile that would have caused this to happ...

It appears that a $20 contribution has gone to an envelope number that is assigned to an "unknown contributor". However, when I print the Range Report this amount is not included in the envelope totals. My question is, how can a contribution be posted to an envelope number which can't be located wh...

It appears that a $20 contribution has gone to an envelope number that is assigned to an "unknown contributor". However, when I print the Range Report this amount is not included in the envelope totals. My question is, how can a contribution be posted to an envelope number which can't be located whe...

OK. Then is it still acceptable when it does not contain the location issued? (the church address is where it is issued, and is in fact on the receipts). MVA, I would not advise printing tax receipts by unchecking the "Print Tax Receipt" box. By not using this option the receipts will not meet CRA'...

Is there a report that will breakdown our monthly contributions by the contribution type so I can see which type is be utilized the most? So far all I have been able to do is use the "Monthly Contribution Total" report and select only one of the types for the period and then have to go back to redef...

We are currently looking at setting up an app for donors to give via their smartphones. Some of the companies out there indicate that the donation info can be exported as a CSV file and then imported into the donation software. When I look at the import requirements for Powerchurch, it says the file...

Matt, that is very helpful, thanks a lot.

To answer Matt's question, we currently debit the expense account and credit the liability account when we move the funds over. So in my example we debit "Worship Equipment" expense account. Jeff, did you mean to say you would CREDIT the unrestricted equity account instead of debit. And when you men...