User Support Forum

We've been using the check reader for awhile and while it has saved time, it also seems to have some quirks that affect workflow. I need to know if I am either doing something wrong of if this is something that can be fixed. Here is the situation. When you scan a check of someone who is a normal giv...

I got your response as well as a response from support, so let me make sure I understand. This is a normal function. A lot of churches use the check reader to read the normal offerings, both in and out of envelopes. Normally these checks are for the same amount, and are donations to the same fund (I...

Hello. We just upgraded from v9 to v10 and bought a check reader at the same time. All went pretty smoothly when entering contributions except for the following issues that I noticed from the Check Reader screen: 1. If a person wrote more than one check, the check reader function doesnt work correct...

I have found out why this has not been working for me. I was entering family_picture in the field box not the file box. Here is the explantion on how to correctly add a picture in a report. "If you need to add the picture to the form, just use the Picture/ActiveX Bound Control tool to add it. When y...

I believe this to actually be a bug. My wife and I have fought with this "role" issue this morning. The pre-packaged reports in Activities and Skills will report on the person's specific "role" within an activity. However, under custom reports, we are not given access to anything except the "default...

In my sample, I listed the Family last name first and then the family picture for the output fields. The family picture still does not show up when I view the report on the screen. Before the displaying the report, I edited the output layout. I manually had to add in the family picture which I added...

I have already created a custom family picture directory in version 8.5. We recently upgraded to 9.0. I had to recreate the custom directory. Now when I tried to insert the family picture field for the custom directory and try to view that directory. I get an error "This report could not be generate...

I have to totally agree with Sheilah on this one, and I took Zaphod's advice and immediately posted a message to the wishlist. I have been in big churches before (2000+) where they hang attendence labels. A large percentage of people never pulled their label. Add to that those people who are visitor...