User Support Forum

I think we've been seeing the updating to version 14 message for over 2 months now. When should we expect to see this implemented for our church account?

John Staudt

Likewise, how long until this should be fixed? Our church has also had provide our counters (tellers) the "Add/Change" access so that they can enter the collection data and print the appropriate reports and deposit slip. This is obviously a security/privacy issue, and we would like to get their acce...

The problem is for users that have "Data Entry Only" Access to the contributions module. We saw the same issue this past weekend: our "Counters" that record the collection information, print and cross check the donations, and print the deposit slips are set up with DATA ENTRY ONLY access to the cont...

New Vanco import process: Donation dates are wrong when donations are made from a checking or savings account! PowerChurch is importing the Vanco data using the “processing date” instead of the “settlement” date for banking donations, as if they were credit card donations. The downloaded EFT datafil...

I also just e-mailed and left a phone message. It appears their server is down.

Hi Neil, I thought I might need to wait until Monday. Is it working for you? I tried the complete removal of the IDS client, followed by reinstallation, etc., and it's the same as before – never bringing up the file save window for choosing the file name/location. I did a more thorough search for PC...

This evening, while trying to save a report to a file (Word, Excel, or Acrobat), I received the message that the file was being transferred to the local workstation; following that, nothing else happened. (Typically, I would have next received the pop-up box to choose the save location and filename....

I tried testing out the new option that was advertised for version 11.1 for printing out the 941 report by repeating it for third-quarter. When I reached the "Finish" panel and pressed the button to "Print 941 Report", I receive the message "Required files are missing. Please contact technical suppo...

Has anything been done as yet to address this? If not, are there plans to do so, or is this a deficiency that we are stuck with in PowerChurch?

-- John Staudt

If you are having trouble sending e-mail from PowerChurch Online, contact technical support -- a fix for problems with "bulk e-mail" have been in place since late April 2008, but as it involves using their outgoing e-mail server, they should be providing you the instructions. As regards sending indi...

When I try to run the backup utility in PowerChurch Online, I receive a message that "PowerChurch plus needs to install updated runtime files. Computer administrator rights are required. Click OK to continue or Cancel to exit without installing." The last time I ran this was 9/19, when it ran withou...

When will the new maintenance release become available for PowerChurch Online?

The unanswered question -- was the check voided because it was in error, and the associated payment was supposed to be canceled? If so, the balance sheet values should change moving forward. Or, was it voided because it was lost or needed correction? If this is the case, you don't want the balance s...

When I run the IDS login script this morning, I get the following pop-up error message labeled Windows Script Host: Script: \\pc-ad-1\NetLogon\login.vbs Line: 27 Char: 2 Error: No network provider accepted the given network path. Code: 800704B3 Source: WSHNetwork.MapNetworkDrive A window is then ope...

Some ISPs have outgoing email set so that you can only send through their servers if you're actually connected to their network. If that's the case, since email would actually be originating from our servers, it may not work. We're working on a fix for that as well. :cry: This appears to be the cas...